Senior Operations Manager II - Mandarin
Top Reasons to work with TDCX
Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first.
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company, winner of hundreds of industry awards
What is your mission?
- Overall point-of-contact to the clients, handling, and resolving all escalations.
- Contrive and execute on cost containment initiatives.
- Participate in contract discussions (non-pricing related).
- Assist with ensuring invoice data are checked and are % accurate.
- Translate client company goals into clear and comprehensive directives for the team.
- Support direct reports as they implement new directives.
- Manage and utilize metrics to drive positive change in areas such as Service Level Agreements, Productivity, Customer Satisfaction, Quality, NPS, and Contact Rate.
- Any other duties and responsibilities assigned by the management for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
- Excellent verbal and written communication skills for supported Bi-lingual channel Mandarin.
- 3-5 years in an operational management role.
- Minimum of 2 years in college, preferably a bachelor's degree.
- Willing to work a flexible schedule, including nights and weekends.
- Must be willing to work in a % onsite work arrangement.
- Teach direct reports to become inspiring leaders for their own direct reports and model similar behavior as leaders of Leads.
- Capable of multitasking, being agile, and maintaining flexibility.
- Embrace the adventure with Client, Peers, and teams and use superior communication skills to cultivate professional relationships with Client.
- Use innovative channels of communication to keep teams up-to-date with day-to-day changes in expectations and goals that are relevant to their roles.
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