Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry.
Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
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Position Summary
The Box Office Attendant will be responsible for assisting the Director of Ticketing, Box Office Manager & Assistant Box Office Manager with ticket operations related to ticket sales, will call, digital ticketing, parking, and answering questions related to events.
The ideal candidate will be detail-oriented, patient, and have some customer service experience with the capability to learn the ticketing system that is used at the box office.
In this role, the candidate will have the capability of working normal box office hours during the day as well as working events.
This is a part-time position that requires the availability to work flexible hours during weekdays, events, evenings, weekends, and Holidays.
Box Office is currently open Monday Friday 10 : 00 AM 5 : 00 PM when there is no event taking place.
This role will pay an hourly wage of $12 to $14.
Benefits for PT roles : 401(k) savings plan and 401(k) matching. Also, OVG provides part-time, seasonal, and internship employees with one hour of accrued paid leave per 30 hours worked, up to 48 hours per year.
This position will remain open until October 31, 2024
Responsibilities
- Provide friendly customer service on both event and non-event days in the box office.
- Offer information and answer questions via the phone in the box office
- Perform ticket selling functions using Ticketmaster sales software (will train)
- Distribute Will Call
- Assist customers with digital ticketing issues.
- Perform other duties as assigned by Box Office Manager or Assistant Box Office Manager.
Qualifications
- Availability to work flexible hours during weekdays, events, weekends, and Holidays.
- High school diploma or equivalent experience required
- Previous customer service and retail sales experience preferred
- Experience with events, guest relations, and / or box office is preferred
- Must be adaptable and patient with the ability to work in a fast-paced, high-volume environment
- Demonstrate ability in communication, problem-solving, and customer service
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