E-Commerce Customer Service Support Manager

E-Commerce Customer Service Support Manager APPLY NOW

Port St. Lucie, FL Customer Service 50000 - 70000 usd / year Thu, Mar 31, 2022 Disclaimer :

This is *not* a remote opportunity. This position works in the office Monday through Thursday 8 am to 5 pm, Fridays 8 am to 2 : 30 pm EST.

No relocation assistance is offered at this time*. Bug Bite Thing is targeting a start date of Mid-March 2022.

ORGANIZATIONAL MISSION & HISTORY :

Bug Bite Thing is a rapidly growing entrepreneurial company seeking intelligent, energetic, and forward-thinking E-Commerce Customer Service Support Managers to join its outstanding team.

Bug Bite Thing originally started in the garage of the founders home and has since been featured on Shark Tank, The View, Good Morning America, People.

com, and many other large media outlets. Bug Bite Things mission is to educate the world on a more effective, chemical-free way to alleviate the effects of bug bites and stings.

As Bug Bite Thing continues its global reach, more talented individuals are sought to support the growth of this organization.

POSITION OVERVIEW :

The E-Commerce Customer Service Support Manager will be reporting directly to the VP of Operations and will lead our customer service department.

Your goal will be to create awesome customer experiences through our omnichannel by providing outstanding hospitality to our customers, setting customer satisfaction goals, and enhancing the overall customer journey.

The E-commerce Customer Service Support Manager understands that great customer care is paramount in maintaining a satisfied, loyal customer base which is critical to driving sales for the company.

Skills and qualifications :

• Excellent management and supervisory skills
• Excellent verbal and written communication skills
• Extensive knowledge of customer service procedures and principles
• Organized with an attention to detail
• Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor
• Ability to coach and mentor customer service representatives
• Strong grasp of social media 'tone' and how to respond to comments on social media
• Self-starter and the ability to pick up new tasks with ease
• Ability to use critical thinking skills and exercise independent judgment to creatively problem solve
• Utilize confidentiality and discretion at all times
• Implement good time management habits to complete tasks on or ahead of schedule
• Must be able to multitask and manage multiple projects at once

Education & Experience

• Bachelors degree in Business Administration, Management, or relevant field preferred
• 5 years experience in B2C experience in online retail fields.
• 1 to 3 years of supervisory experience is required.
• Previous experience moderating and filtering comments on various social media channels
• Prefer someone with previous experience in an E-commerce environment / manufacturing
• Know how to use a multi-line phone system
• Working knowledge of G Suite is a plus
• Previous experience working with Sprout Social, Hootsuite, o r another social media management and optimization platform
• Previous experience with Zendesk or familiarity with another CRM program is a huge bonus
• Must be able to type 40 wpm : with strong attention to detail and accuracy
• This position will manage employee(s) in the Customer Service Department.

Benefits

• Health insurance
• Paid time off
• Dental insurance
• Vision insurance
• Life insurance
• Flexible spending account
• Health savings account
• Incentive Bonus Program
• Referral Bonus Program

Bug Bite Thing is an equal opportunity employer and considers applicants for all positions without regard to individual's race, color, religion, sex (including pregnancy and gender identity), sexual orientation, national origin, age, disability, family medical history (including genetic information), status as a parent, marital status, or political affiliation.

2022-03-31 Port St. Lucie, FL Customer Service GdWuGfe6R nnreHa OTHER USD YEAR range 50000 70000 true Accessibly App Accessibility Statement

Conformance status

The app uses the Web Content Accessibility Guidelines (WCAG) defined requirements to improve accessibility for people with disabilities.

It defines three levels of conformance : Level A, Level AA, and Level AAA. Accessibly App is following the best guidelines and is partially conformant with WCAG 2.0 level AA.

Technical information

Accessibly App is an app supported in Shopify and Wordpress environments. The app relies on the following technologies :

• HTML
• JavaScript
• NodeJS
• MongoDB

Accessibly App features

When a site has Accessibly App i ac-h4nstalled, the website can be adjusted with keyboard navigation using the tab key (WCAG 2.

1 / 2.1.1). Additionally, see the list of all provided Accessibly App features and tools for better website experience :

Zoom WCAG 2.1 / 1.4.4

This feature enables users to enhance the size of the text to up to three times the original text for better text readability.

Bigger cursor

Makes the cursor bigger and more prominent. Increases the size for better site browsing.

Invert colors

Invert the colors of the website content. For those with decreased vision, the high contrast greatly helps to read the site better.

Tweak Contrast WCAG 2.1 / 1.4.6

This feature lets users manually select from two options : to enhance the contrast of the website or to decrease the contrast.

Tweak Brightness WCAG 2.1 / 1.4.6

This feature lets users update the brightness on the site. The content can either be made brighter or darker.

Grayscale WCAG 2.1 / 1.4.6

Users can turn on grayscale, making the website content appear only in shades of gray. This benefits people with visual impairment.

Reading Line

Add a supportive reading line to the site.

Readable fonts

Convert the fonts available on-site to one of the most easily readable fonts : Helvetica.

Alt Text and Images

Ability to read alt text of images. As of now, our tool has added a feature where alt descriptions for images without them are generated using .

In the event that you haven't manually written these image descriptions yourself, this greatly helps people with visual impairment browse your site.

Tooltips WCAG 2.1 / 2.5.3Add labels to images that contain a written description of the image.

Highlight links

Highlight links to make them more prominent.

Hide images

Hide images on the site. This provides better site readability for people with visual impairment.

Read page

A feature that allows a voice to read the text on your site out loud to visitors.

Notes & Feedback

We always try to update our services and operate in the best possible manner to benefit all of our clients and their site visitors.

We cannot control or correct problems with third-party sites, but please let us know if you encounter difficulty with any sites we link to so we can pass the information along to the site owners.

You may also want to address your concerns directly to these third parties.