Senior Technical Support Specialist

VirtualVocations
Downey, California, United States
Full-time
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A company is looking for a Sr. Technical Support Specialist to join their Premier team, supporting enterprise customers.Key ResponsibilitiesAssist customers via email or chat, troubleshooting issues and answering questionsMeet and exceed individual performance metrics for a Technical Support SpecialistContribute to strategic projects and advocate for bug fixes with the Integration Quality TeamRequired QualificationsAt least 4 years of experience in customer support in the SaaS industryExperience troubleshooting APIs is preferredAbility to work a full-time schedule that includes weekendsStrong productivity and efficiency in handling customer inquiriesDemonstrated accountability for outcomes and metrics

1 day ago
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