Senior Manager of Product Analytics

About Us

At Cloudflare, we are driven by a mission to create a better Internet. We operate one of the largest global networks, servicing millions of websites and Internet properties for a diverse range of customers, from individual bloggers to Fortune 500 companies. Cloudflare enhances and secures any online application without the need for hardware, software installation, or code changes. Websites utilizing Cloudflare enjoy improved performance and reduced threats from spam and cyber-attacks. Our commitment to innovative company culture has earned us recognition from Entrepreneur Magazine and Fast Company.

We understand that individuals are unique and multifaceted. We seek curious, empathetic individuals dedicated to personal and professional growth, and we are eager to support your journey with us. To fulfill our mission, we prioritize building a diverse and inclusive team, hiring the best talent based on potential and providing ongoing support throughout their career at Cloudflare. Come be a part of our journey!

About the Department

The Self-Serve Team plays a crucial role in Cloudflare's Product-Led Growth (PLG) strategy, impacting approximately 20% of the internet. We lead growth marketing and product experimentation across all product categories, including Application Services, Cloudflare One, Developer Platform, and various plans : Free, Pro, Business, and Enterprise. Our mission is to enhance our business by deeply understanding our customers' experiences from Awareness to Activation, Expansion, and Retention.

Your Role

As a key member of the Product Analytics team, you will generate data-driven insights critical for refining our products and enhancing customer satisfaction on a large scale. You thrive on analyzing extensive data and translating it into actionable insights. Your ability to navigate ambiguity and drive fast-paced initiatives will contribute significantly to our mission.

Responsibilities

• Develop a robust insights engine.
• Become the data expert, uncovering vital information about our customers and products.
• Create insights and recommendations to accelerate growth across our product offerings.
• Align your efforts with company and product team objectives, prioritizing essential programs for the teams you support.
• Occasionally oversee the execution of key initiatives, fostering strong relationships with product and engineering leadership to ensure program completion.

Qualifications

What Makes Cloudflare Special?

We are more than just an ambitious, large-scale technology company. We are committed to building a better Internet, which includes protecting the principles of a free and open web.

Project Galileo : Since 2014, we have empowered over 2,400 journalistic and civil society organizations worldwide with robust tools to defend against censorship, using technology already available to our enterprise clients, free of charge.

Athenian Project : Launched in 2017, we've ensured that state and local governments have unbeatable protection and reliability so their communities can access vital election information and voter registration. We've supported over 425 local government election websites across 33 states.

1.1.1.1 : Our public DNS resolver, 1.1.1.1, was created to enhance the foundation of the Internet through faster, more secure, and privacy-centric services. We do not log client IP addresses and are committed to our privacy principles.

If you are excited about this opportunity and want to be part of a meaningful mission, we would love to hear from you!

This role may require access to information protected under U.S. export control laws. Please note that any employment offer may depend on your authorization to access software or technology controlled under these U.S. export laws without requiring sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer, dedicated to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other basis protected by law.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Should you require assistance in applying for a position, please contact us by email or mail at 101 Townsend St., San Francisco, CA 94107.