Information Systems Specialist 4- Service Desk Technical Analyst

Job Description :

If you are a current OSP AFSCME employee and you wish to receive preference as an internal applicant, you must apply in Workday by END OF DAY on 7 / 17 / 24.

If you apply after this time, you will not receive internal preference and your interview materials will be reviewed along with external applicants.

This recruitment will remain open until 10 / 2 / 2024 or until filled, with application review dates occurring approximately every two weeks beginning 7 / 17 / 2024.

We may close the announcement at any time after this date when we have received an adequate number of applications. We cannot guarantee that we will consider applications received after this screening date.

We encourage interested applicants not to delay in applying.

The Oregon State Police in Salem, Oregon is hiring for one (1) Full-Time, Permanent Information Systems Specialist 4- Service Desk Technical Analyst position.

If you require an alternate format in order to complete the employment process, or to request a copy of the position description, please contact and reference REQ-160135.

What will you do?

You will provide technical support on installation, training, diagnostic help, and operating instructions to users of technology at OSP offices throughout the state.

You will troubleshoot hardware and software used throughout OSP including mobile workstations and local area network problems.

You will also provide proactive computer support by routinely providing on-site support and maintenance and quality assurance to maintain Department software, hardware, network, and configuration standards.

You may be responsible for the design, maintenance and support of the Internet and Intranet web sites. You will also provide technical reports and information to management.

This position may be required to work weekends or on-call shifts based on business needs.

To learn more about the various Divisions, Programs, Sections or Units within Oregon State Police,

Minimum Qualifications (these must be addressed in your resume for full consideration) :

A) Three (3) years of information systems experience in :

Service desk technical support, troubleshooting and maintaining Windows desktop and laptop systems, familiarity with technical support ticketing and asset tracking systems.

• Must be adept in using Microsoft 365 desktop applications including, Teams, Outlook, Excel, Word, and PowerPoint. Knowledgeable in managing IT inventory hardware and software;
• B) An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field;

One (1) year of information systems experience in :

Service desk technical support, troubleshooting and maintaining Windows desktop and laptop systems, familiarity with technical support ticketing and asset tracking systems.

Must be adept in using Microsoft 365 desktop applications including, Teams, Outlook, Excel, Word, and PowerPoint. Knowledgeable in managing IT inventory hardware and software.

Preferred Skills (these must be addressed in your cover letter for full consideration) :

Experience with usage of Active Roles, desktop imaging, printer management and support of peripheral devices.

Experience with trouble shooting computer connectivity issues.

Experience working with partner agencies, like with CSS (Cyber-Security Services), DCS (Data Center Services), and EIS (Enterprise Information Services).

Experience with a ticketing system.

Technical and non-technical training and documentation writing experience.

Special Qualifications :

Must possess a valid Driver’s License.

Must be CJIS certified or be able to obtain certification upon hire.

The Oregon State Police is an Equal Opportunity employer committed to and affording all persons an opportunity for employment and advancement on the basis of their knowledge, skills, and abilities.

At Oregon State Police, our Mission is to serve all people with a priority of safeguarding life, property, and natural resources by building upon a diverse, professional, and trustworthy workforce.

Our core values are Compassion, Honor, Integrity, Loyalty, and Dedication.

Studies have shown that people from underrepresented backgrounds are less likely to apply for jobs unless they believe they meet all the qualifications and preferred skills described in a job description.

We are most interested in finding the best candidate for the job and recognize that candidate may be one who comes from a less traditional background.

If you meet key qualifications for the job and believe you would be a good fit, we encourage you to apply.