Description
SAIC is currently hiring a Senior Computer User Support Specialist to help support the US Army Corps of Engineers RITS Program.
Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.
Normal work hours are Monday through Friday; 8 hour shift between 6AM and 6PM local time. After hours support may be required on an infrequent basis.
Job Duties :
- Provides second-tier support to end-users for PC, server, mainframe applications, and hardware.
- Handles problems that the first-tier help desk support is unable to resolve.
- May interact with network services, software systems engineering, and / or applications development to restore service and / or identify and correct core problems.
- Simulates or recreates user problems to resolve operating difficulties.
- Recommends systems modifications to reduce user problems.
- Maintains currency and high level of technical skill in field of expertise.
Qualifications
Required Education and Experience :
AA / AS degree from an accredited college in a related discipline and 3 years of applicable experience, or equivalent experience / combined education.
Required Certifications :
- Current DoD 8570 IA Baseline Certification, IAT Level I (examples : A+ CE, Network+ CE, SSCP, CCNA-Security certifications).
- Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment.
Required Security Clearance :
Interim Secret Clearance required prior to start.
Required Experience and Skills :
- Experience supporting Windows 10, and MS Office 2013.
- Experience using Remedy or a similar ticketing system.
- Strong analytical and follow-through skills.
- Strong verbal and written communication skills.
- Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.
- Ability to work well independently on defined tasks.
Desired Requirements :
- Experience maintaining Xerox, Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits).
- Prior USACE / ACE-IT experience.
- Experience working in a DoD environment.
- Experience supporting Office 365.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy : SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
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