Senior Associate, Revenue Operations for B2B Sales

The salary range for this position is $83,500 - 92,500 in addition to a full range of medical, financial, and / or other benefits, dependent on the position offered.

Base pay offered may vary depending on location, job-related knowledge, skills, and experience.

Wayfair's In-Office Policy :

All Boston-based interns, Co-ops, and corporate employees will be in office in a hybrid capacity. Employees will work in the office on designated days, Monday, Tuesday, Wednesday, and Thursday, and work remotely the other 1 day of the week.

Wayfair’s Business-to-Business (B2B) & Global Sales organization is seeking a Senior Associate to help drive our business and sales team strategy.

This role is a part of Business Enablement / Revenue Operations and will directly support teams that drive large, complex customer projects.

The Revenue Operations team’s mission is to accelerate sales / project team results through translating a deep understanding of workflow and KPIs into projects / actions that improve performance.

We accomplish these goals through priorities such as weekly executive business reviews (WBRs), roadmap management, and short- to long-term projects that improve customer / seller / business outcomes.

What You’ll Do :

• Deeply understand qualitative and quantitative trends in the business through sales team shadowing, KPI monitoring, and cross-functional engagement
• Host a weekly executive business review for the team(s) that you support, including managing follow-ups and action items
• Provide short-term operational support to improve team performance
• Example : action plan to address SLA underperformance
• Scope data requests for analytics teams to execute; interpret results and translate them into actionable steps or projects
• Create short-term action plans to address underperformance and / or accelerate positive trends with clear steps, milestones and deliverables
• Partner with cross-functional teams as needed to support project execution
• Communicate updates and outcomes regularly to sales and partner teams
• Scope and execute medium / long-term projects and initiatives
• Example : process / workflow standardization and optimization
• Assist in scoping and planning for initiatives that step from OKR / business priorities, including project plan development and cross-functional alignment
• Drive project and / or workstream execution, including hitting milestones, preparing and delivering stakeholder updates, incorporating feedback, and coordinating launches

What You’ll Need

• 3+ years of experience in sales / business enablement, sales strategy & operations, or similar roles
• Curiosity and eagerness to have an impact on the business, especially as it relates to sales operations, process improvement and automation
• Experience owning work plans or projects, including translating objectives into logical steps, defining and executing project plan (self and partners), managing stakeholders
• Ability to interpret data analysis / reporting and translate into insights and recommendations
• Excellent communication skills and a collaborative mindset; ability to collaborate with diverse cross-functional stakeholders
• Ability to thrive in an fast-paced, evolving organization while juggling several priorities
• Experience with Salesforce, Jira, or similar tools

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes.

Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career.

If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success.

We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair and world for all.

Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

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