Collections Agent (Bilingual - Spanish)
Job Description : Job Title : Collections Agent (Bilingual - Spanish)
Location : Richardson, TX
Essential Job Duties and Responsibilities :
- Outbound / Inbound calls with delinquent borrowers
- Find solutions to help bring borrower’s loans to a current status.
- Process payments for borrowers with past due payments
- Maintain daily, weekly, and monthly collection and metric goals.
- Remain in compliance with collections policies and procedures.
Preferred Skills, Knowledge, and Abilities :
- 1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation, and persuasion tools
- Excellent verbal and written communication skills
- Prior call center experience with financial products preferred.
- Proficiency with Microsoft Office applications
- Self-motivated and extremely goal-oriented
- Team Player
- Professional demeanor
- Bilingual Spanish / English required.
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