Valley Imports Service Advisor

Job Description

Job Description

The Service Advisor is responsible for generating service order estimations and quotes for customers, scheduling service appointments, and maintaining an organized schedule of work flow.

This position is also responsible for communicating with customers regarding post-repairs and new service work. Monday - Friday (7am-5pm) with potential to earn up to $80,000 / yr.

QUALIFICATIONS (minimum requirements)

Education and / or years’ experience required :

• High School Diploma or G.E.D.
• One to two years’ service advisor experience.
• Valid driver’s license and acceptable driving record.

Preferred / Required Skills and Abilities :

• Ability to work with limited supervision.
• Must be able to manage in a fast paced work environment.
• Must have great customer service and communication skills.

Supervision of others / decision making aptitude (if applicable) :

No supervisory responsibilities required with this position.

ESSENTIAL FUNCTIONS AND ACCOUNTABILITES

• Interface with customers and service technicians to identify and sell vehicle repairs and maintenance.
• Determine need for repairs and maintenance by vehicle inspection and questioning customer, and by researching service history and computer information.
• Input and maintain vehicle and customer information in computer system.
• Maintain a professional appearance at all times.
• Identify, recommend and support opportunities for methods / process improvement.
• Ensure that each and every customer encounter is consistent.
• Ensure that all customer complaints are handled tactfully, promptly, with genuine concern and according to the dealership’s guidelines.
• Prioritize work to meet demands and customer needs.
• Perform multiple tasks concurrently in an efficient and organized manner.
• Work calmly and efficiently under pressure, and with persons who are frustrated.
• Consistent communication with customers and vendors through use telephone, e-mail and other means to communication.
• Maintain professional appearance of work area.
• Adhere to work schedule and maintain regular attendance.
• Performs Wallwork Inc.-wide duties as requested by the designated supervisor.
• Upholds Wallwork Inc. ethical standards and demonstrate the behavioral and service expectations as defined in our policies and procedures.

The above functions listed are intended to describe the major elements and requirements of the position and should not be taken as an exhaustive list of all essential responsibilities, duties, and skills required of the individuals assigned to this position.

Performance of the essential functions may require specific physical demands as described in this job description.