Job Description
Job Description
Customer Service Representative
Dawson’s Electric is looking for an organized, efficient Customer Service Representative with an
eye for detail and high level of accuracy. The Customer Service Representative should be
professional and courteous, a skilled multi-tasker with excellent time management, computer,
and communication skills.
Who We Are
At Dawson’s Electric, there is a tremendous opportunity for growth as we seek people who want
to make a mark within our team, and our community, as we all become leaders in our industry.
We offer excellent pay with bonuses, health insurance, 401K, paid holidays, paid time off, and
prioritize work / life balance. We understand that sometimes you need flexibility in your schedule
to catch a kid’s ballgame, make a doctor’s appointment, and juggle this busy life - so we work
with you to make these things happen and ensure your family comes first!
Location : Fuquay-Varina, NC
What We Offer :
- Competitive Pay - Starting at $18 / hr
- Health Insurance
- 401K and ancillary benefits
- Opportunity for growth and continued training
- Flexible schedule
- Paid holidays and vacation
Responsibilities :
- Answer all incoming calls, as the initial point of contact
- Using a company-prepared script, answer our customers’ questions and guide them to the best service-solution for their home
- Provide a sense of calm and exhibit empathy for customers, so they feel comfortable
- Conduct service-related, follow-up calls to check in on past customers and assess their current needs
- Help the field team by taking detailed notes from customer calls and entering them into our system
- Contribute to our company’s culture by being upbeat and hard-working
Requirements :
- High School Diploma / GED is required
- Self-starter, reliable, flexibility with hours
- High level of accuracy and efficiency
- Exceptional verbal and written communication skills
- Courteous, professional manner, strong customer service skills
- Computer literacy and strong typing skills
- Excellent interpersonal communication skills on a professional and technical level
- Able to work both independently and as party of a team
- Excellent multitasking and follow-up skills, with high attention to detail
We are an equal opportunity employer
Powered by JazzHR
b5qE4n9CM7
Customer Service Representative - Hiring Immediately!
Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction. Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
Customer Service Representative
Manage and resolve complex customer issues; respond promptly to customer needs; solicit customer feedback to improve service; and resolve problems by following through until the customer is satisfied with the results. Compile and track data to make recommendations to improve customer relations and f...
Customer Service Representative - Intuit (Remote)
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:. We're looking for enthusiastic individuals who are eager to lea...
Work from Home - Customer Service Representative - Charlotte
We are seeking Customer Service Representatives to assist our client’s customers via inbound calls in a fast-paced environment. Our representatives provide excellent service to existing customers with a one call resolve mindset. At least 6 months of customer service experience in a transaction based...
WFH Customer Service Representative - Intuit (Receive $300 bonus for 5 days of training)
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in thi...
Senior Customer Service Representative
In the role of Senior Customer Service Representative, you will be responsible for answering inbound calls from policyholders and their representatives that have questions regarding an existing Long Term Care policy. At least one year of customer service experience, preferably in a call-center envir...
Customer Service Representative - WFH (Receive $300 bonus for 5 days of training)
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. Lead Generation (the ac...
Customer Service Representative (Loan Consultant I)
At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. Cash handling; computer skills; customer service skills. We value each customer and understand that people want to do business wit...
Customer Service Representative
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise...