Ice Speak Social is seeking a dedicated and passionate Customer Service Representative to join our dynamic team in Miami.
In this role, you will serve as the first point of contact for our valued customers, providing exceptional support and assistance through various channels including phone, email, and chat.
Responsibilities :
- Respond promptly to customer inquiries via phone, email, and chat.
- Assist customers with product questions, service issues, and order status inquiries.
- Resolve customer complaints professionally and efficiently to ensure satisfaction.
- Maintain accurate records of customer interactions and transactions in our database.
- Provide feedback and suggestions to improve customer service processes and policies.
- Work closely with other departments to effectively address and resolve customer concerns.
REQUISITOS MÍNIMOS
- High school diploma or equivalent
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Proficiency in using customer service software and tools.
Benefits :
- Competitive salary with opportunities for growth.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities to attend high-profile events.
- Networking with industry professionals.
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