TEMPORARY ASSOCIATE, IT CHANGE MANAGEMENT

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KPMG is currently seeking an Associate, IT Change Management for a six-month assignment to join our Digital Nexus organization.

Responsibilities :

• Oversee and effectively communicate the change control policy, process and procedures across the functional teams and management
• Request additional information or clarification from requester if needed while rejecting or deferring change requests, as appropriate, based on the initial review
• Support process improvement projects using continuous process improvement methodology
• Ensure change requests meet all requirements to increase success factors, reduce risk and minimize the impact of change related incident on service quality
• Chair Change Advisory Board meetings by ensuring participation across functional groups, collecting meeting summaries / attendance and updating change requests with decisions resulting from review meeting
• Provide on-going support and process improvement of a collaborative change management process utilizing ServiceNow

Qualifications :

• Minimum one year of recent practical experience in Change Control with working knowledge of ITSM ServiceNow
• Bachelor's degree from an accredited college or university is preferred
• Basic knowledge of Change Management operations, policies, procedures, standards and working knowledge of Microsoft Office suite
• Ability to work effectively with clients, vendors and all levels of personnel
• Strong verbal / written communication, problem solving, analytical and independent judgment skills to support an environment driven by customer service and teamwork
• Able to positively influence, mentor and be a credible source of knowledge to less experienced team members
• US Citizenship is required

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