Front Desk Assistant

About Ciela Senior Living :

Ciela offers seniors a state-of-the-art community which features incredible 360-degree views, expansive outdoor spaces, floor-to-ceiling windows, light-filled residences, gourmet California cuisine, engaging activities and a robust wellness program designed by Los Angeles’ top health professionals.

Front Desk Receptionist Job Description

Purpose :

To maintain the front desk area with an attitude of customer service, and to help create a positive first impression of the community, ensuring that residents, families, guests, and telephone callers are addressed promptly and treated in a courteous and friendly manner.

Minimum Eligibility Requirements :

• Previous experience in a receptionist or customer service role
• Previous experience in a senior living environment preferred.
• Must possess strong interpersonal communication skills.
• Proficiency in basic computer skills, including Word and Excel.
• Ability to read, comprehend, write, and speak English to communicate effectively with residents, families, guests, and other team members.
• Must be detail oriented and possess strong organizational skills.
• Must meet all health-related requirements pertaining to State licensure.
• Must maintain current CPR / First Aid credentials.
• Must maintain current Food Handlers credentials.
• Must maintain annual Continuing Education Credits.
• Must be able to perform duties and responsibilities (Essential Job Functions) with or without reasonable accommodation.
• Subject to pre-employment screening including physical, drug and TB testing and criminal clearance.

Essential Functions :

Front Desk Reception

• Answers the telephone promptly and addresses caller questions in a courteous and professional manner.
• Takes accurate and thorough telephone messages or directs the caller to the appropriate voicemail as requested to do so.
• Greets and interacts with residents, family members, guests, and team members in a friendly and positive manner and directs them to the appropriate person or location, as necessary.
• Responds to emergency calls from residents and alerts appropriate team members in a timely manner.
• Depending upon the community’s Café / Bistro operation; may be responsible for ensuring cleanliness, availability of beverages and snacks and maintaining appropriate inventory levels at the direction of the Business Office Manager.

Marketing

• Responds to inquiry calls from prospective residents in a timely and professional manner.
• Creates a positive first impression of the community by maintaining a neat and tidy reception area and presenting self in a professional manner in terms of conduct and appearance.
• Conducts community marketing tours as needed.

Administrative

• Assists with projects and reports to support department directors as needed, and at the direction of the Business Office Manager
• Assists with meal service in the dining area as needed.
• Responsible for locking the community at the determined hour in the evening.
• Depending upon the community’s mail delivery procedures, may be responsible for sorting and distribution of resident and community mail at the direction of the Business Office Manager.

Other

• Attends all required team member meetings and in-service training sessions.
• Upholds Residents’ Rights as defined by state regulations and by Company policy, at all times.
• Supports and upholds all other Company policies, and the service philosophy.
• Reliable and Predictable Attendance.
• Other duties as assigned.

Starting Salary Range $22.00 - $23.50 per hour