Import Operations Senior Customer Service Representative

Job Summary

Navia is where people, technology, and data combine. We are a fully integrated freight and logistics company delivering empowered outcomes across all aspects of the supply chain, including sea freight, air freight, customs clearance, and third-party logistics / e-commerce.

Our Values : Since 2003, we’ve been defined by driving innovation, delivering transparency, leading with high-performance outcomes, and empowering partnerships.

Innovation

Since Navia began, we’ve been an early adopter of technology, and we’ve pushed the boundaries of that technology to drive even greater efficiency.

By helping our clients transform their businesses, we’re also transforming our industry for the better.

Transparency

We’ve always believed that greater clarity delivers greater outcomes. That’s why Navia was founded on accountability, integrity, and loyalty.

Our services and systems provide full visibility for clients, and our culture is one of total transparency.

Performance

Only people with years of on-the-ground experience can create freight-forwarding solutions that move the industry ahead.

We have the leading people, processes, and high-performance technology in place to deliver consistently superior results.

Partnerships

Partnerships are at the heart of Navia. We’re a trusted team with an embedded collective spirit of going beyond the expected.

By making the complex simple, we empower our clients to reach heights. With agility, efficiency, and experience, our purpose is simply this : to deliver value.

At Navia, we’re proud to offer an end-to-end supply chain that performs not only in one or two facets but across the entire process.

We are a growing business looking to bolster our footprint in North America and expand our presence in the market. As such, we are looking for a candidate to fulfill the role of Import Operations Senior Customer Service Representative.

The Import Operations Senior Customer Service Representative is a global operations support role requiring the individual to have a background in both ocean and air imports in the freight forwarding industry.

By working closely with the Import Supervisor, the Senior Customer Service Representative will support Navia’s key accounts through day-to-day operational support.

This role requires a strong understanding of both ocean and air imports, excellent communication skills, and the ability to work collaboratively across various departments to support our key accounts effectively.

Reports To : Import Supervisor

KEY DUTIES AND RESPONSIBILITIES

• Processing International Air and Sea shipments via Cargowise, including opening files, issuing documents, tracking and tracing, and billing.
• Ensure documentation (Pre-Alert,PL,CI,A / N,etc) is accurately processed and released to carrier, broker, governmental agencies, agents, and customers in a timely manner.
• Destination delivery management from release of goods at terminal / CFS to client’s door.
• Participates in cross-training necessary to achieve and maintain excellent customer service.
• Follows key account SOPs and procedures as directed by sales and key account management.
• Any other duties as directed by management
• Hourly role, eligible for overtime as required.

MINIMUM REQUIREMENTS

• 8-10 years of strong working knowledge of international transportation and logistics (ocean / air / drayage), preferably for a freight forwarder.
• Intermediate / Advance proficiency in supply chain concepts and processes (i.e., incoterms, international supply chain, and / or procurement).
• A well-organized self-starter who is highly detail-oriented.
• Must be capable of communicating and interacting effectively with individuals from various functional areas and diverse backgrounds.
• Intermediate proficiency in MS Office suite of products
• Operational knowledge of Cargowise.

PREFERRED QUALIFICATIONS

• Multilingual
• Prior experience in retail logistics supply chain
• Associate or Bachelor’s degree in logistics, supply chain, or international business
• Cargowise Certified Specialist

PHYSICAL REQUIREMENTS

• The job is performed indoors in a traditional office setting. Activities include extended periods of sitting while working at a computer and occasional fast-paced operations and events.
• The employee is occasionally required to stand; walk; sit; and reach with hands and arms.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• Ability to communicate orally with customers, vendors, management, and co-workers. Regular use of the telephone, virtual meetings, and e-mail for communication.

Hearing, vision, and speaking within normal ranges is essential for normal conversations, to receive ordinary information and to prepare or inspect documents.

• Good manual dexterity for the use of common office equipment such as computers, calculator, and copiers.
• While performing the duties of this job, the employee is regularly required to sit; use hands to grasp, handle, or feel and operate a computer keyboard, mouse, and telephone keypad.
2 days ago