Job Description
As Service Manager, you’ll be the operations lead for your store’s Service Center and you’ll be the one who’s ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience.
You’ll be the primary service advisor at the shop, integrating the sales and service experience, while holding your team accountable for delivering Trek’s signature hospitality.
That means you’ll need to be a great communicator and leader who knows how to get the best out of your colleagues.
You’ll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers.
Excellent communication skills are a must, as you will manage all communication from the Service Department to customers and write more than 50% of the work orders for the shop.
This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. You’ll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shop’s needs so both the service and sales teams are set up for success.
What you’ll bring to the team
- A positive, pitch-right-in attitude and motivation to help every customer find what they need
- Fantastic hospitality a warm, approachable manner, great listening skills, and a drive to help in any way you can even on the toughest, busiest days
- Great leadership skills and the ability to motivate and develop future leaders
- Ability to plan effectively and stay a step ahead of your shop’s needs
- 3+ years of bicycle service center experience
- A commitment to delivering the best possible experience for every customer
- An active learning engine and willingness to attend Trek Service classes in Waterloo, WI
- Proactive approach to staying up to date on industry changes and trends
Trek Benefits
- Flexible and fun company culture
- Competitive health care
- PPO & HDHP medical plan options, Dental insurance, Vision insurance
- Flexible Spending Accounts (FSA)
- Free life insurance & optional term life insurance
- Competitive vacation package
- 401(k) with match and Employee Stock Ownership Plans (ESOP)
- 12 weeks of maternity leave with 100% pay
- Paid company holidays
- Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
- Employee discounts on all product
- Deep partner retail discounts
We are an Equal Employment Opportunity ( EEO ) Employer.
Remote Operations Control Center (ROCC) Manager - Renewable O&M
The Solar Operations Center Manager will manage a team of ROCC Operators and Data Analysts ensuring all assets are running efficiently and optimally. The ROCC Manager will help build the control center that monitors and operates the renewable energy production facilities. The manager will hire, trai...
NetSuite Functional Consultant - Senior Manager
As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. ...
Specialized Tax Services - Research & Development - Manager
SummaryA career in our Specialised Tax Services practice, within Corporate Tax services, will provide you with the opportunity to help our clients meet their tax obligations while managing the impact tax has on their business. Demonstrates success as tax technical business advisor, including develop...
Regional Zone Manager
Kellermeyer Bergensons Services (KBS) has an immediate full-time opportunity to join our operations team as a Regional Zone Manager. KEY RESPONSIBILITIES Confers with customers and subcontractors to evaluate and provide improved and expanded services in the area Develops and implements plans for eff...
Customer Service - Self Storage Manager
Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies. Our Property Managers get to work independently at multiple locations; spending time both inside and outside. Our property managers shou...
Direct Market Manager - Broadband, Internet and Streaming Services Expert (SALT LAKE CITY, UT)
As a Direct Marketing Manager, you will lead a team of Broadband Consultants dedicated to promoting and enrolling eligible customers into an affordable home internet and streaming TV service package for a leading Fortune 500 company. NO INVENTORY! Qualifications: Proven leadership experience in sale...
Dealer Account Manager
Our Dealer Account Managers are individuals with the vision and dedication to provide world-class customer service to our dealer partners through training and prospecting for business opportunities. The Dealer Account Manager position offers a highly incentivized performance-based compensation packa...
Field Construction Manager
EPC Services Company, a leading power/utility engineering consultant and construction firm, has an immediate opening for a Field Construction Manager in California. This position reports directly to the project manager for all project specific issues and reports to the Manager of Quality Assurance f...
SAP SuccessFactors Data Migration & Learning Management Architect, Senior Manager
SummaryA career in our SAP Human Capital practice, within SAP Consulting services, will provide you with the opportunity to help our clients maximise the value of their SAP investment with offerings that address sales, finance, supply chain, engineering, and human capital. We provide comprehensive c...
District Manager
The District Manager 1 is responsible and accountable for leading and directing their multiple assigned branch operations to achieve ongoing service revenue growth, profitability, productivity, quality, and service levels. Hobart Service, an Illinois Tool Works Company, has been in business for over...