Implementation Specialist

Job Description

Job Description

Salary : 70,000 - 85,000

Title : Implementation Specialist

Location : Remote or Denver, CO (Hybrid)

Compensation : $70K-$85K

Company Overview

ServiceCore and Docket are rapidly-growing field-service Software as a Service platforms for the portable sanitation and dumpster industries, being named as the #80 fastest growing software companies in America by Inc.

5,000. The customers we serve have been underserved by software, making us the leading players in a huge industry with very little competition.

Our software helps our incredibly hard-working business owners get more done and stress less. How? By supercharging their businesses with software that cuts wasted time, manages jobs, optimizes routes, tracks inventory, and automates billing.

We are proud to offer a one-stop solution that allows our hard-working customers to be more productive and successful!

We live by our core values of Love Our Customers, Be Real, Give a Shit, Deliver Results and of course Keep it Fun. ServiceCore provides hard-working individuals the opportunity to work and grow within an agile, fast-paced start-up environment.

We are proud of our accomplishments and take our jobs seriously while not taking ourselves too seriously.

Role Overview

To support our rapid growth, we're seeking skilled Implementation Specialists to join our customer onboarding teams across both product lines (ServiceCore and Docket).

We're looking for a highly organized, detail-oriented, and tech-savvy team member who excels at optimizing processes to help customers adopt new technology and is excited to be part of our talented implementation team.

What You'll be Doing

• Work closely with our newly-signed customers to assess their goals and existing business practices to ensure onboarding alignment, proper account setup, and implementation support
• Create and maintain project schedules and timelines within project management software to ensure critical milestones are met
• Direct and coordinate the activities of project personnel by routing tasks across multiple departments to ensure projects and client requests are executed efficiently and to the highest standard
• Provide other assistance as needed in support of the department’s efforts to maintain strong, long-lasting, and mutually beneficial relationships with clients
• Strive for 100% customer satisfaction during the onboarding process.

What You’ll Need to be Successful :

• 2-5 years of experience in a project management or customer-facing role at a Software company and / or 2-4 years of experience at a portable toilet, dumpster or septic / FOG business.
• Strong project management skills.
• You are passionate about organization and can adhere to and improve organizational systems. If there's a way to reduce redundant work, you're on it.
• Impeccable written and verbal communication skills and the ability and ease to interact with every level of customer to quickly build trust.
• Strong team player but also a self-starter who can work autonomously.
• The ability to collaborate and thrive in a fast-paced, dynamic, and evolving environment.
• Experience working with a suite of software tools ChurnZero, Salesforce, Zendesk, JIRA, Slack.
• Be comfortable traveling (up to 25%); this role will sometimes require on-site trips for customer go-lives.
• A genuine desire to want to help our customers become ServiceCore champions.
• Comfortable with change, experimenting, and trying new ideas.

Compensation, Benefits and Perks

• Base Salary : $70,000 - $85,000 (based on prior experience)
• Open-Time Off Policy with 12 Company Holidays
• Medical, Dental and Vision Insurance
• 401k with Employer Match (4% max)
• Weekly Lunches + Stocked Kitchen (if in Denver)
• Dog Friendly Office
• Casual Office Environment
• Regular Company Events and Happy Hours
• A Strong Company Culture that Lives by Our Core Values - Love our Customers, Be Real, Give a Shit, Deliver Results, and Keep it Fun

If you believe you match the above criteria and desire a dynamic start-up environment with a management team that is dedicated to your success, please apply!

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