Customer Service Specialist II (Temp)

Customer Service Specialist II (Temp)

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University Advisement Center

Georgia State University

Alpharetta Campus

Georgia State University is a vibrant community in the heart of Atlanta. At Georgia State University (GSU), we value the unique skills, perspective, talents, and passion that each employee contributes to its learning community.

To work at GSU is to accept an invitation to participate in the growth and development of the internal and external community we serve!

The University Advisement Center at Georgia State University is seeking to hire a Customer Service Specialist II (Temp) .

WHAT MAKES GSU A GREAT PLACE?

• Flexible work environment.
• A knowledge-sharing organization that works collaboratively with diverse partners.
• Professional development opportunity and mentorship.
• A rapidly growing center within an academic setting.

WHAT WILL YOU DO :

This position is responsible for providing information about departmental policies, procedures, and regulations to students, faculty, staff, and the general public who may come to the office.

DUTIES AND RESPONSIBILITIES INCLUDE :

• Coordinate phone traffic for the office.
• Supervise student assistants.
• Schedule appointments for staff.
• Coordinate the petition process to include data tracking.
• Inventory and order office supplies as necessary.
• Take minutes at staff meetings.
• Coordinate use of office conference rooms.
• Coordinate morning and afternoon mail and faxes; send out to designated mailboxes.
• Create monthly reports to include monthly traffic to office, petitions, phone, and academic forms.
• Assist with any special projects.

This position is integral to the offices running smoothly. It is expected that the successful candidate will open and close the office each day.

The work hours for these positions are 8 : 30 AM until 5 : 15 PM.

Qualifications

Minimum Requirements :

High School Diploma

Preferred Requirements :

Word, PowerPoint, Excel

Department : University Advisement Center

Location : Alpharetta Campus

Shift : 8 : 30am - 5 : 15pm Monday - Friday

Salary : $16.50

Pay Grade : Temp

FLSA Status : Non-Exempt

Job Type : Temporary Work

Job Posting : 09 / 17 / 24, 2 : 20 : 26 PM

Closing Date : 10 / 02 / 24, 3 : 59 : 00 AM

Special Instructions

To be fully considered for this position, all candidates at the time of submission must provide the following documents :

• A complete and accurate GSU application
• Resume

Georgia State University Values : COMMUNITY : Fostering a distinctive shared identity and common purpose across our multi-campus university, INCLUSION AND DIVERSITY : Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, equity, and civility, TRANSFORMATION : Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place.

INTEGRITY : Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE : Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION : Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents.

Equal Employment Opportunity : Georgia State prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions.

This prohibition applies to faculty, staff, students, and all other members of the Georgia State community, including affiliates, invitees, and guests.

Background Check : Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record.

Please note, Georgia State University's career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires.

Georgia State University is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.

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