Talent.com
IT Specialist - Birmingham, AL
IT Specialist - Birmingham, ALSavant Wealth Management • Birmingham, AL, US
serp_jobs.error_messages.no_longer_accepting
IT Specialist - Birmingham, AL

IT Specialist - Birmingham, AL

Savant Wealth Management • Birmingham, AL, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

1 day ago Be among the first 25 applicants

Job Details

Job Location : Birmingham AL - Birmingham, AL

Secondary Job Location(s) : Huntsville AL - Huntsville, AL

Position Type : Full Time

Job Shift : Day

Be the go-to resource for employees' tech needs as an IT Specialist, where you'll deliver responsive support, troubleshoot devices, and ensure a seamless end-user experience. Join our IT Service Desk team and play a key role in keeping daily operations running smoothly!

The IT Specialist is the first point of contact for employees requiring IT support. This role is responsible for delivering excellent customer service, addressing day-to-day technical requests, and ensuring a positive end-user experience. The IT Specialist configures and troubleshoots PCs, laptops, mobile devices, and peripherals, while maintaining responsiveness to user needs.

This position plays a key role in the IT Service Desk by managing incoming requests, resolving common hardware and software issues, and escalating complex incidents to senior team members when necessary. The IT Specialist helps ensure smooth IT operations by keeping accurate documentation of issues and contributing to team knowledge sharing.

For nearly 40 years, Savant Wealth Management has served as a trusted advisor to established individuals, families, and businesses seeking clarity and confidence in their financial lives. We are a fee-only, independent, fiduciary wealth management firm providing comprehensive guidance on investments, financial planning, tax and business consulting, estate planning, trust services, and family office support. At the heart of our firm is a culture of lifelong learning—one that values curiosity, continuous improvement, and helps our clients build their ideal futures.

End-User Support & Customer Service

  • Serve as the primary point of contact for IT requests via help desk, phone, email, and in-person support.
  • Deliver professional, courteous, and timely assistance to end users.
  • Diagnose and resolve common hardware, software, and network-related issues.
  • Escalate unresolved or complex issues to Specialist II or Lead, ensuring proper follow-up.
  • Provide basic training and guidance to end users on systems and applications.

Hardware & Software Support

  • Configure, install, and set up PCs, laptops, and peripheral equipment.
  • Provide technical support for desktops, laptops, and mobile devices.
  • Assist with deploying and recycling hardware.
  • Support setup and maintenance of AV equipment and conference rooms.
  • Perform user account changes and system updates in Active Directory, Azure, and other applications as directed.

    • Documentation & Tracking

  • Document, track, and monitor support requests in the ITSM system (e.g., FreshService).
  • Maintain accurate records of incidents and resolutions for knowledge sharing.
  • Assist in maintaining inventory records for IT hardware and peripherals.
  • Contribute updates to knowledge base articles and team documentation.

    • Collaboration

  • Work closely with Specialist II, Lead, and other IT team members to ensure consistent service delivery.
  • Participate in team meetings and training to improve skills and align with IT initiatives.
  • Support IT projects as needed, primarily in execution (device deployment, basic configurations, user setup).

    • Additional Notes

  • This is a full-time in-person position working Monday – Friday 8 : 00 am – 5 : 00 pm.
  • The role is based out of our office in Birmingham, AL.

    • Qualifications

  • Associate degree in Information Technology, Computer Science, or related field, or equivalent experience.
  • Relevant certifications preferred (Microsoft, Network+).
  • 1–2 years of help desk experience, or equivalent experience.
  • Strong customer service background with proven ability to assist non-technical users.
  • Experience supporting Windows desktops / laptops and common applications (Microsoft 365, Zoom, etc.).

    • Why Join Us?

    Our Vision : Transform personal and financial dreams into goals and turn them into reality.

    Our Mission : To build one million ideal futures for our clients, our team, and the communities we serve.

  • We are a team with distinct backgrounds and diverse views.
  • We believe in collaboration, innovation, excellence, doing what's right, and helping our team get world-class service.
  • Our culture is described through our corporate values of excellence, integrity, lifelong learning, respect, growth, and servant leadership.

    • The Perks

    At Savant, we are committed to supporting our employees and investing in their well-being and growth. The expected base salary range for this role nationally is $23 – $30 k. The role may also be eligible for other forms of compensation and benefits. In addition to compensation, we offer a benefits package designed to enhance both your personal and professional life.

  • Benefit Eligibility on Day One : Immediate access to a robust benefits package.
  • Choice of Medical Plans : Two plans tailored to fit your needs.
  • Health & Wellness Accounts : HSA or FSA to manage healthcare expenses.
  • Flexible Dental Coverage : Two dental plan options.
  • Vision Insurance : Comprehensive eye health coverage.
  • Company-Paid Life & AD&D Insurance.
  • Company-Paid Disability Coverage.
  • 401(k) with Company Match for both Roth and Traditional plans.
  • Generous Paid Time Off : PTO increases with tenure plus holidays and special days.
  • Additional Leave : Personal, parental, professional development, and bereavement leave.
  • Dress Code : "Dress for Your Day" flexibility based on office culture.
  • Employee Recognition : Monetary awards through our recognition program.
  • Team Incentive Plans : Additional earning opportunities.
  • Employee Assistance Program : Support whenever needed.
  • Exclusive Discounts and Wellness Reimbursements.
  • Additional Perks : Club memberships and company swag allowance.

    • Apply Today

    Take your career to new heights, apply today!

    All applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

    We are not accepting unsolicited resumes from agencies and / or search firms for this job posting.

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the incumbent in this position. Any combination of equivalent education and work experience will be considered.

    Savant Capital LLC, is an Equal Opportunity Employer.

    J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    Specialist Birmingham • Birmingham, AL, US