Responsibilities
- Work closely with the Second Level Support (System Ops Support Team) for incident resolution.
- Perform Ops Support tasks if applicable.
- Support on Incidents root cause analysis.
- Testing with the customer / local staff of releases for problems resolution.
- Requirements clarification for SW enhancements
- Act as Subject Matter Expert for local Technical Regulations and, working in synchronization with the IGT Compliance team, provide inputs to the SW Development and QA teams.
- Test support to the customer / local IGT team and to the Regulator.
- Work with the QA team to assure that proper user test scripts are in place and executed, including special testing conditions applicable to the specific jurisdiction (including anomaly and volume testing)
- Support to the Integration Engineer for Test and Production environments deployments, including any Hotfix deployment.
- Management and Maintenance of the incident tickets using the proper tracking tools (Salesforce and Jira)
- Provide technical inputs on Major Incidents Reports.
- Coordinate with Infrastructure and Operations departments and maintain compliance to all regulations.
- Support on training and documentation for new features introduced in the system.
- Engagement with the Project Team for any delivery for the Jurisdiction.
Qualifications
- A degree in computer science or informatics
- 3-5 years working experience.
- Verbal and written communication skills in English
- Knowledge on Database Administration and SQL.
- Knowledge of IBM DB2
- Knowledge of Red Hat Linux, Windows (2008R2, 2012, 2016).
- Knowledge of Linux Scripting and Windows PowerShell.
Preferred
- Software Development Lifecycle knowledge
- Configuration Management knowledge
- Software Quality Assurance experience.
- Ability to test, install, configure and implement new software packages, technologies and applications.
- Understanding (preferred experience) in Infrastructure and / or Network maintenance.
- Knowledge of incident tracking systems (Salesforce and Jira are preferred)
- Excellent communication (written and oral) and interpersonal skills
- Eagerness to contribute in a team-oriented environment
- Ability to work creatively and analytically in a problem-solving environment
- Flexibility to travel as needed (no more than 20%)
Keys to Success
- Building collaborative relationships
- Decision making
- Drive results
- Foster innovation
- Personal energy
- Self-leadership
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