Hospitality Team Member

Description

Who we are : Tocaya

Tocaya uses bold flavors and the best ingredients with a strong emphasis on organic products to proudly create our signature "Modern Mexican" cuisine.

Our versatile menu is rooted in traditional Mexican recipes and naturally accommodates a variety of preferences including vegan, vegetarian, and gluten-free.

At Tocaya we believe that our team is what makes our brand successful. We value individuality and a positive spirit. We try to make our environment a fun place to work and we strongly believe in helping our team members grow and develop to their highest potential.

The Job

As a Hospitality Team Member, you are responsible for achieving our mission of providing each guest with a truly wonderful experience as well as;

Acting as a brand ambassador and delivering exceptional hospitality and service by

Greeting guests in a friendly manner and ensuring they are served quickly, efficiently and accurately while recognizing opportunities to create an amazing guest experience

Assisting guests with placing orders by expertly guiding them through the menu, making suggestions, entering the order into the point-of-sale system, and processing payments

Taking telephone orders and preparing take out orders

Mastering and maintaining menu knowledge, including an understanding of food restrictions, allergies / allergens, popular dishes, and chef suggestions

Making and serving fresh non-alcoholic and alcoholic beverages

Delivering food to guests and refilling drinks quickly, efficiently, and accurately

Engaging the guests in light conversation when appropriate

Maintaining a clean and inviting space for our guests by

Clearing and sanitizing tables and chairs efficiently, and carrying dishes, silverware, and glassware to kitchen for washing

Upkeeping restroom including- sanitizing restroom on an hourly basis, restocking soap, toilet paper and paper towels

Setting up, stocking, cleaning, and maintaining all service stations

Maintaining a safe working environment by

Understanding and exhibiting compliance to the companys required safety policies and standards

Practicing safe food handling and sanitation procedures and maintaining required food handling certifications where applicable by law

Exemplifying Company culture by

Working as a team to achieve Company goals and standards

Supporting other areas of the restaurant as necessary

Maintaining a professional and presentable appearance according to the Companys Uniform Policy

All other job duties as assigned by Manager

We challenge ourselves, and each other, to be the best. Required skills and qualifications for this position include :

A warm, helpful, hospitable and guest focused nature

Restaurant or retail experience is helpful, but not necessary

Ability to approach work with a sense of fun while delivering outstanding results

Ability to thrive in a fast paced environment

Ability to communicate effectively in English

A high level of resourcefulness in solving problems and taking initiative

Ability to understand and meet restaurant standards for health, safety, and excellence.

Ability to comply with all company policies, processes and standards

Must be eligible to work in the United States

Must be a minimum of 18 years old

Ability to work a flexible schedule based on restaurant needs

Food handler's card may be required according to local and or state regulations

Responsible Beverage Service Certification may be required according to local and or state regulations

Physical Requirement :

Must be able to lift trays of food or food items weighing up to 50 lbs. on a regular and continuing basis

Some bending / kneeling / stooping required

Must be able to stand and / or walk for long periods of time

Must be able to work in a hot kitchen environment

Must be able to place plates, utensils, pans, and cases on both high and low shelves

Must be able to work indoors and outdoors

Benefits

We offer competitive pay + tips

Free meals during shifts and 50% discount while off the clock

Opportunities for development and growth

A fun and inspiring work environment and be part of an amazing team

Hourly Payrate : $16.85 + Tips

This job description only provides an overview of job responsibilities that are subject to change