Job Description
Job Description
Project Coordinator
Company and Culture :
PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage.
We operate with a servant-based leadership mindset and seek to create an environment where our team members can grow both professionally through serving our customers, communities, and each other.
Job Position Description :
With a One Team mentality, perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities.
Perform basic accounting duties relating to accounts receivable, accounts payable, payroll, and banking. Perform general office duties, such as drafting correspondence, filing, and creating reports.
All administrative work is processed and documented accurately and timely. Customers, Centers of Influence, Production Team, Marketing Reps / Estimators, and the Office Manager / Owner are communicated to in a timely and accurate manner.
Customer satisfaction is maintained at a high level. Processing of accounts payable and receivables are current. All files and reports are maintained and provided as required.
All administrative tasks are completed assigned. A PuroClean administrative assistant takes pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets up apart from our competitors in the industry.
Responsibilities :
- Address and manage customer needs and concerns, notify management and ownership as needed
- Answering calls, providing customer service and documenting messages
- Coordinates office schedules, modifications to schedules.
- Management of compliance documentation, business resume and national account programs
- Works with collections for collecting deductibles, progress payments and final payments.
- Maintains notes in job management system.
- Supporting marketing efforts and continuing to grow personally and professionally in the business
- Coordinate and communicate with insurance companies, agents and clients regarding work flow from job beginning to end.
- Respond to customer concerns in a timely manner.
Qualifications :
- Ability to communicate clearly and effectively with a genuine interest in people. Representing the brand with honesty, integrity, and professionalism
- Aptitude with handling customers, showing patience, empathy, and clarity of message
- Skilled with organization, record keeping and close attention to detail
- Respect for safety and brand identity guidelines. Ability to present yourself professionally
- Talent in identifying and maximizing opportunities to build relationships with teammates, clients, and customers to create win-win situations and support the business.
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