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Customer Success Manager

VirtualVocations
Chicago, Illinois, United States
Full-time

A company is looking for a Customer Success Manager to develop customer relationships that promote retention and loyalty.

Key ResponsibilitiesServe as a strategic partner to customers within an assigned book of businessEngage proactively through QBRs and other touchpoints to drive product adoption and showcase valueUncover upsell and cross-sell opportunities while amplifying the voice of the customerRequired QualificationsBachelor's degree preferred3-5 years of customer success experience at a B2B Mid-market or Enterprise-focused SaaS companyExperience managing a revenue-based quotaExperience creating and delivering high-quality QBRs to executive teamsBasic understanding of accounting and finance ecosystem preferred

3 days ago
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