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IT Support Manager

IT Support Manager

VirtualVocationsErie, Pennsylvania, United States
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A company is looking for an IT Support Manager to lead their technical support team and enhance customer satisfaction.

Key Responsibilities

Manage, mentor, and develop a team of IT support technicians

Oversee daily operations of the technical support department to ensure high-quality service delivery

Develop and implement IT support policies, procedures, and best practices

Required Qualifications

Bachelor's degree in Information Technology, Computer Science, or a related field

7+ years of experience in IT support, with at least 3 years in a managerial or supervisory role

Strong understanding of IT service management (ITSM) frameworks

Proven leadership and team management skills

Familiarity with ticketing systems, remote support tools, and network troubleshooting

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It Support • Erie, Pennsylvania, United States

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