Job Description
Job Description
Job Summary :
The Technical Support Associate will provide technical assistance and answers to users’ questions and assist employees and customers in troubleshooting and resolving computer-related issues.
Supervisory Responsibilities :
None
Duties / Responsibilities :
- Troubleshoot problems and perform minor repairs.
- Fields support calls, chat, email, and / or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
- Assist with onsite and offsite meeting / event technical needs, including equipment, systems and network set-up.
- Ensure system functionality and system capacity by testing computer components.
- Applies knowledge of computer software, hardware, and procedures to solve problems.
- Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and / or following verbal instructions.
- Teach staff to use programs and technological areas of exhibits.
- Performs other related duties as assigned.
Required Skills / Abilities :
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Professional and pleasant telephone manner.
- Ability to explain technical issues to technical and nontechnical employees and customers.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite or related software.
- Proficient with or the ability to quickly learn an array of computer hardware and software.
Education and Experience :
- Associate’s degree or above in Computer Science or related field preferred.
- At least one year of experience in customer technical support highly preferred.
Physical Requirements :
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to bend, kneel, squa to perform tasks.
- Must be able to work off of a ladder and from elevated positions.
- Must be able to lift up to 30 pounds at times.
- Work authorization / security clearance requirements.
- The desired candidate must be eligible to work in the United States. IAAM does not
provide sponsorship.
Other duties :
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
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