Client Care Representative (Bank Customer Service Representative)

Position Description :

Customer Service Representatives focus on building quality relationships and protecting the financial security of our bank clients.

As a Customer Service Representative you will receive and respond to client communications across all markets while helping to resolve questions and issues in a way that best fits the clients needs.

This position provides an opportunity to learn about the banking world, while also providing a path for personal and career growth and development.

We are looking for someone who is comfortable in a call center setting while maintaining confidentiality and diplomacy in order to create a positive customer service experience.

Those who enjoy working as a team will find themselves in a supportive environment. If you : strive for consistent, quality work;

enjoy looking for logical answers; and have the ability to easily adapt to change, this may be the job for you. Training will be provided.

As a family owned community bank, KS StateBank has been the bank of choice for many in the Manhattan community for over 50 years largely because of the quality customer service provided by our employees.

From our Retail team to our Lending teams, we want people who can comfortably interact with clients, no matter how they access our banking products and services in person, on the phone, or even online.

The schedule is full-time, Monday through Friday 9 : 30 a.m. to 6 p.m. with Saturday rotation, 9 a.m. to 12 p.m.

Wages start at $16 per hour. Employee benefits include 401k, health, dental and vision insurance and paid time off.

Job Responsibilities :

Client Service :

• Anticipate and understand client needs, providing comprehensive support
• Maintain knowledge of departmental tasks and related retail functions
• Foster positive relationships with clients and co-workers
• Demonstrate commitment to quality client care

Communication :

• Complete duties and documentation accurately and timely
• Exhibit professional communication skills
• Handle situations gracefully using tact and diplomacy in all interactions
• Seek clarification and training proactively to advance skills

Problem Solving :

• Pay attention to detail, ensuring accuracy and compliance
• Validate transaction requests and use logical reasoning
• Identify efficiencies and proactively solve issues
• Know when to ask for assistance and suggest alternatives

Accountability :

• Adhere to company policies and procedures
• Verify client identity and detect suspicious activity
• Understand the impact of actions on clients, team members, and the bank's reputation
• Continuously build and apply technical knowledge
• Take responsibility for solving problems and follow up to ensure resolution

Assumes responsibility for related duties as required or assigned

Knowledge, Skills and Abilities :

High School Graduate or GED required; Associates or undergraduate degree preferred.

Previous experience working in a customer service environment, especially with emphasis on phone and electronic communication, is preferred.

Previous experience working in a bank or financial institution is helpful, but not required.

One to two years of prior banking experience preferred

Team members must be able to quickly and efficiently use a desktop computer, keyboard, and mouse

Need to be proficient in using several software programs to complete tasks or assist clients, and must be able to quickly and efficiently navigate between multiple tabs, windows, and screens

Ability to multitask, prioritize and make quick informed decisions

Detail oriented

Knowing and using available resources is critical to helping clients this helps to identify many possible solutions

Physical Requirements :

Ability to stand for long periods of time

Able to view a computer screen for long periods of time

Must be able to speak and listen clearly both in person and on the phone

Fine visual acuity to read for accuracy

Lifts up to 20lbs occasionally

Additional Information :

KS StateBank is an equal opportunity employer. It is the Bank's policy to make employment decisions on the basis of merit and to prohibit discrimination on the basis of race, color, sex, religion, age, national origin, disability, genetic information or any other consideration made unlawful by applicable law.

The Bank is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee or supervisor.

If you believe you have been subjected to any form of unlawful discrimination, please contact an Executive Officer of the Bank.

The Bank will immediately undertake an effective, thorough and objective investigation. If the Bank determines that unlawful discrimination has occurred, effective remedial action will be taken.

Appropriate action will also be taken to deter future discrimination. The Bank will not retaliate against you for filing a complaint and will not permit retaliation by management or your co-workers.

INTENT AND FUNCTION OF JOB DESCRIPTIONS All descriptions have been reviewed to ensure that only essential functions and basic duties have been included.

Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.

In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive.

Additional functions and requirements may be assigned by supervisors as deemed appropriate. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.

However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.

Employees can be terminated for any reason not prohibited by law.