We are seeking a General Manager for our 130-room, limited-select hotel in the Fairfield County, Connecticut region. Our General Manager will oversee all aspects of the hotel operations, ensure optimal guest satisfaction, and drive the hotel's profitability.
This role involves strategic planning, effective team leadership, and the implementation of high-quality standards across all departments.
Ideal candidates will possess strong financial acumen, stout leadership abilities, and a commitment to delivering an exceptional hospitality experience.
Responsibilities
- Ensuring that service programs are in place and executed.
- Providing timely real-time feedback to management, and hourly associates on service and operational standards
- Creating, and supporting clear lines of responsibility for the management team, including coverage and oversight throughout the day
- Measuring, analyzing, and communicating property performance using a variety of financial / non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data.
- Conducting day-to-day human resource transactions to support the needs of the property (e.g., compensation actions, initiation, and approval of hiring requisitions, movement of subordinates through phases of the performance management cycle)
- Ensuring ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc.)
- Actively recruiting and hiring qualified associates
- Keeping the leadership team, owners, and above property stakeholders updated on property performance in the areas of financials, guest satisfaction, and associate engagement.
- Ensuring guest satisfaction
- Associate team building and development.
- Communications and business plan follow-thru.
- Financial and budgetary goal attainment
- Hands-on sales & marketing goal attainment
- Facility engineering plan development and follow-thru.
- Overseeing all hotel departments including F & B, Housekeeping, front desk, engineering, sales, and finance
Qualifications
- 3-5 years of previous Hotel General Manager experience from a limited-select of greater hotel classification.
- Associate degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major;
bachelor’s degree, a plus
- 2 years’ experience (2 years with a bachelor’s degree) in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
- Experience in implementing payroll and inventory cost controls.
- Strong Sales and Marketing abilities
- Previous Marriott required.
- Food & Beverage management experience required.
Benefits
- Medical, dental, vision, and company-paid life insurance
- Vacation, PTO, and holidays.
- 401(k) plan with company match
- STD, accident, life, and critical illness
- Educational assistance, hotel discounts, and travel assistance
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