Customer Support Incident Responder
VirtualVocationsDecatur, Georgia, United Statesjob_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Customer Support Incident Responder.
Key Responsibilities
Monitor alerts and triage reports to identify and confirm incidents
Lead customer support response during high-severity incidents and ensure effective communication
Document customer impact and analyze incidents for continuous improvement
Required Qualifications
4+ years in a Customer Support or similar customer-facing role
Experience with CRM systems, preferably Zendesk
Calm under pressure with a focus on customer experience
Collaborative partner with a data-informed approach to process improvement
SQL experience is a plus
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Incident Responder • Decatur, Georgia, United States
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