IS CUSTOMER SUPPORT SUPERVISOR

Productivity, Inc

Industrial Supply Customer Support Supervisor

Productivity, Inc is a machine tool distributor headquartered in Plymouth, MN. In addition to providing metalworking equipment, we supply our customers with related tooling as well as safety and industrial supplies.

As our Industrial Supply Customer Support Supervisor, you will provide day-to-day guidance to the Industrial Supply team while working alongside providing quotes, entering orders, and answering customer and team questions.

Responsibilities

• Supervise the Industrial Supply team by being the first point of contact for questions, approving large quotes, working on training needs, etc
• Provide knowledgeable and courteous service to our Industrial Supply customers
• As an active working supervisor, enter orders and check pricing and delivery, send order confirmation of order with pricing, inform the customer of past due orders, help monitor email inboxes to see when teams may need help, etc
• Schedule and attend monthly vendor trainings for the Industrial Supply team. Occasionally, meet with suppliers regarding product updates, new products, etc.
• Communicate with the accounting department as the first point of contact to resolve customer-related billing questions / issues
• Approve timecards and vacation / personal time requests
• Attend and provide feedback for annual employee reviews. Assist with interviews and new employee training
• Other miscellaneous duties and responsibilities as required by the position

Requirements

• Knowledge of Industrial Supply products PPE, MRO / Industrial Supply, and Abrasive Products
• Supervisor / Managerial experience
• Excellent verbal and written communication skills
• Excellent organizational, research, time management, and follow-up skills
• Capable PC / computer skills MS Word, Excel, Google Searching, etc
• Ability to maintain a positive & productive work atmosphere by acting and communicating in a manner to get along with customers, co-workers, vendors, and management
• In-office role Monday Friday, 8 AM 5 PM

Why this job?

• Excellent Benefits! Medical, Dental, Vision Effective day 1 of employment
• 401k with match
• Generous paid time off
• Ongoing training provided

Why work at Productivity?

Productivity is known for impressive customer service and integrity within our industry. That reputation is only achieved by hiring the right people, treating them with respect, providing excellent employee support, and acting with integrity where our employees are concerned.

We are a stable, established company that continues to grow, learn, and evolve, providing growth opportunities to our long-term employees.

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