SHIFT LEADER

Job Description

Job Description

Are you someone who values a positive team? Do you find satisfaction in helping customers enjoy a great experience? If you are looking to utilize your integrity, initiative and attention to detail while creating a fun and superior quality customer experience, then wearing the "blue apron" with our Jersey Mike's Subs team is the role you've been looking for!

The Shift Leader is responsible for ensuring a superb dining experience for each and every Jersey Mike's customer. The Shift Leader will be responsible for leading and exhibiting care in all aspects of customer service, food preparation and store cleanliness.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following :

• Exhibiting the 5 Core Values of 1836 Foods : Integrity, Initiative, Quality, Teamwork, and Servant Leadership
• Teaching teammates how to care for and serve customers.
• Preparing Jersey Mike's highest quality Submarine Sandwiches throughout the day for in-store, online, and pickup customers.
• Ringing orders out on the cash register. Taking orders by phone. Filling and inspecting orders.
• Setting the example for fellow team members in terms of food preparation, customer service, cleaning, and maintaining kitchen items.
• Promoting cooperative effort, a team spirit, and positive morale among the team.
• Delivering excellent customer service including personally greeting guests.
• Performing daily check lists and periodic checks for safety of equipment and to ensure that food is cooked and stored properly;

notifying the General Manager or Assistant Manager promptly if an issue is ever discovered.

• Properly labeling and putting away food deliveries.
• Capable of filling all roles in the team (such as vegetable preparation, cookie and bread baking, slicing subs, sprinkling and wrapping subs, grilling hot subs, cashier, and daily cleaning).
• Speaking to customers about 1836 Foods and Jersey Mike's local charitable efforts and national charity campaigns.
• Performing other work-related duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High school diploma or GED certificate preferred though not required, or demonstration of sufficient reading and math skills to read check lists and participate in on-the-job training.
• Previous restaurant experience not required; positive attitude and initiative required!
• Willingness to work evenings and weekends where needed.
• Excellent customer service to treat patrons like family.
• Strong communication skills to teach and motivate fellow team members.
• Willingness to learn and grow daily.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to :

• stand the entire shift.
• frequently use hands or fingers, handle fresh or prepared foods, objects, tools, or controls.
• stand; walk; sit; stoop; bend; shake, stir, and pour; and reach with hands and arms.
• occasionally lift and / or move up to 75 pounds.
• utilize vision abilities, to include close vision, distance vision, and the ability to adjust focus.
• perform duties while regularly exposed to sharp objects, slippery floors, steam, high temperatures, humidity, and cold.
• regularly come into contact with water, sanitation solutions, meat products, poultry products, seafood, and produce items.
• frequently wash hands. The noise level in the work environment is usually moderate.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.

Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.

Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.

The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

1836 Foods LLC is a Texas-based, veteran-owned franchisee of Jersey Mike's Subs, and is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.