Program Manager, Transformation and Reengineering

Reporting to the Head of Transformation and Reengineering, Group Claims, the Program Manager, Transformation and Reengineering will play a key role in leading the establishment and execution of multi-year critical initiatives that support Claims objectives.

You will be responsible for directing multiple programs and / or initiatives and will play an instrumental part in inspiring change within and across operating units by linking Claims strategies with functional plans.

In addition, you will be responsible for supporting organizational capabilities in problem solving and continuous improvement through thought leadership (automation, outsourcing, optimization etc.

knowledge sharing and coaching. You will partner with the Group Claims Business Analyst Team to develop project plans, build business requirements, and drive successful outcomes on those initiatives.

You will

• Lead initiatives in support of the Claims strategic goals, including comprehensive process reengineering, that span functional areas and include process mapping, operating model development, automation, outsourcing, and overall optimization.
• Plan, facilitate, and lead process and strategy development, problem solving, workshops, etc.
• Participate and potentially own the development of Claims strategy and functional roadmaps that deliver on our target letter goals.
• Work with and influence leaders across business and technology teams on solution development, required capability identification, and investment prioritization.
• Work with project teams to define business requirements and partner with various departments, such as Claims, IT and Product, to ensure the requirements meet internal and external needs and expectations.
• Prepare and deliver clear communications to Claims and Group leadership teams on initiative status, strategy impact and overall delivery timelines.
• Champion and assist with continuous improvement initiatives across Group Claims.
• Provide change management support by assisting our Group Claims Change Management Leader to optimally lead teams through change.

In addition, you will be part of a team and assist in championing a culture focused on :

• Insightful critical thinking
• Embedding data & analytics everywhere
• High-urgency and bias for action
• Execution orientation
• Motivating change and innovation
• Consumer-centricity

You have

• Bachelor's degree or equivalent work experience.
• Strong Analytical, decision making and problem-solving skills - Lean Six Sigma Black Belt Certification desired.
• 5+ years of experience in managing cross-functional initiatives and / or programs with significant operational impact.
• Minimum of 5 years Group insurance experience desired with demonstrated experience in at least two of the core business areas in focus (Continuous Improvement, Process Innovation and Reengineering, or Operations).
• Creativity and thought leadership, comfortable with discussing and developing innovative solutions and supporting new ways of doing business, versus maintaining status quo.
• Strong communication skills with the ability to build effective relationships, influence others and work effectively in a matrixed organization.
• Possess proven and effective leadership qualities and skills, with the ability to express and defend ideas and concepts.
• Ability to thrive, operate and influence in an environment of change.
• Proficient knowledge of Project Management and Change Management Methodologies.
• Consistent track record of exceptional performance, having delivered quantifiable impact on company results.
• Ability to prepare and deliver executive-level presentations.

LOCATION

This is a flexible position with preference given to candidates within commuting proximity to a Guardian office. Will consider remote candidates if experience is aligned and ability to travel to Guardian offices as determined by the People Leader.

Salary Range

$82,660.00 - $135,805.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate.

In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.

Health Care

• Choice of high deductible / copay medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefits
• Dental plan
• Vision plan
• Health care accounts - flexible spending, health reimbursement, and health savings accounts
• Critical illness insurance

Life and Disability Insurance

• Company-paid Life and Disability insurance plus voluntary supplemental coverage
• Accident insurance

Retirement and Financial

• 401(k) retirement plan with a company match, plus an annual age / service-based Company contribution and an annual profit-sharing contribution, if applicable
• Complimentary 1 : 1 financial guidance with a licensed Fidelity representative

Time Off and Remote Work

• Flexible work arrangements (part in-person / part remote)
• Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement
• Personal holidays for colleagues to use in recognition of religious, cultural, or civic days
• Paid parental leave and paid family and medical leave policies

Emotional Well-being and Work-Life

• Emotional well-being, mental health, and work / life resources powered by Spring Health
• Wellness programs, including fitness program and equipment reimbursement
• Child, adult, and elder back-up care support through Bright Horizons
• Adoption assistance
• College planning
• Tuition reimbursement
• Student loan assistance
• Commuter benefits in select metropolitan areas

Equity & Inclusion

Opportunities to build inclusive and meaningful connections through involvement in colleague-led affinity groups :

• Employee Resource Groups :
• Colleague Connection Committees
• Community Involvement Committees

A culture that encourages colleagues to bring their authentic selves to work

• Voluntary self-ID
• Pronunciation and phonetic spelling of names

Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact redacted .