Store Manager

Store Manager

Position #42901

Salary : $55,019

Location :

The Town Center of Virginia Beach

150 Central Park Avenue

Virginia Beach, VA 23462

Join A Team Crafted of Virginia's Top Shelf Talent! The Virginia Alcoholic Beverage Control Authority is currently seeking applicants for the Store Manager role.

Our Mission

To strengthen the Commonwealth through public safety, education and revenue derived from the responsible regulation and sale of alcoholic beverages.

Our Vision

To bring good spirits and excellent service to Virginia.

Our Values

Accountability - Service - Integrity - Performance Excellence

We offer :

• Excellent work / life balance.
• Average work week is 40 hours.
• 14 paid holidays and PTO is earned every pay period
• Affordable healthcare with employer contributions; See benefits package.
• Virginia Retirement System benefits.
• College Tuition Reimbursement program.

Authority employees are covered under the Commonwealth’s benefits package and VRS. However, authority employees are exempt from the Virginia Personnel Act and the Virginia Public Procurement Act.

To find out more about Virginia Alcoholic Beverage Control Authority visit our website : .

Areas of Responsibility :

• Monitoring customer service of direct reports
• Investigating and resolving customer complaints
• Ensuring compliance with all ABC policies in the checking of IDs
• Applying merchandising techniques
• Accounting for all store funds
• Managing inventory levels
• Completing required documentation
• Training staff on store products, proper customer service skills and sales techniques
• Establishing procedures that comply with store policies and appropriate laws
• Supervising staff and promoting employee development
• Available to work with limited or no notice
• Work various shifts and weekly work schedules to include Saturdays, Sundays, some holidays and during inclement weather.

On truck delivery days, Store Manager’s hours may be outside of normal business hours (i.e. 5 : 30 am) and on inventory days may work past midnight and / or other times when the store is normally closed.

Minimum Qualifications :

• Extensive knowledge of the principles and practices of a retail-related operation
• Experience providing and applying customer service techniques, making decisions, and problem-solving
• Experience performing cash accounting and inventory / category management tasks
• Knowledge and experience utilizing personal computers and electronic point of sales
• Experience working with general software (Microsoft Word and Excel) and retail-related software
• Extensive practice in leading, managing and supervising multiple levels of employees within a retail-related environment to include coaching, training, developing staff for future career progression, handling disciplinary actions, conflict management, conflict resolution, performance management, and employee relations
• Working experience in staffing and hiring practices including screening, interviewing and selection
• The ability to work independently
• The ability to maintain a high level of confidentiality
• The ability to handle stressful situations.
• The ability to multi-task, utilize time management and organizational skills
• Extensive experience working and responding to inquiries with internal and external customers both in person and on the phone
• The ability to communicate effectively with customers and employees of ABC, both orally and in writing
• Must be able to lift up to 65 lbs.
• Must be at least 21 years of age

Preferred Qualifications :

5 years retail store management experience is preferred.

The Virginia Alcoholic Beverage Control Authority does not provide sponsorship. We are an equal opportunity employer without regard to sex, race, color, religion, national origin, age, sexual orientation, political affiliation, veteran status or disability.

AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply. ABC will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application and / or interview process.

The selected candidate must pass a criminal background check.

VA ABC is a Military-Friendly Employer, is V3 Certified, and embraces Diversity, Equity, and Inclusion

For full consideration, all applicants must fully complete all sections of the online application. A resume will not substitute for an incomplete application.

Applicants have rights under Federal Employment Laws : Family and Medical Leave Act (FMLA) Know Your Rights Poster ; and Employee Polygraph Protection Act (EPPA)

We are an equal opportunity employer without regard to sex, race, color, religion, national origin, age, sexual orientation, political affiliation, veteran status, or disability.

AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.

ABC will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application and / or interview process.

All employment offers are contingent upon compliance with Form I-9 completion timeliness and confirmation of employment authorization by E-Verify and criminal history record checks are required prior to employment.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process.

To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS).

Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability.