Patron Services Agent

Job Description

Job Description

Position Status : Part-Time

Exemption Status : Non-Exempt

Reports to : Box Office Manager

Core Values

Inclusion, Creative Excellence, Innovation, Collaboration, Purposeful Service

Position Overview

The Patron Services Agent processes ticketing transactions quickly and accurately using Tessitura CRM software and fields phone, email, and in-person patron inquiries. With a focus on excellence, this position ensures client and patron satisfaction, through broad product knowledge and precise order processing for all events at the Tennessee Performing Arts Center / War Memorial Auditorium. This position is a positive team player, engaged with our company and TPAC’s mission, and serves as a physical representation of TPAC’s core values. By balancing creative solutions with understanding and patience, the Patron Services Agent is an active, accurate, and valuable front line service provider for our patrons, clients, and fellow staff members.

Primary Responsibilities

• Contributes to a team-based culture focused on respect, communication, inclusivity, and collaboration.
• Provides call center support for all incoming and outgoing calls.

Follows up on voicemails left by patrons for all call center lines.

The responsibilities listed above are not all inclusive. Other related duties may be assigned.

Skills and Knowledge

Required :

Highly Desired :

Encouraged :

Software and Services Used

Frequent Functions and Working Conditions

Frequent Functions : Working in an office environment and customer-facing role. Comfort with navigating both front of house and backstage areas. Night and weekend operations show support.

Occasional Functions :

TPAC is an Equal Employment Opportunity employer. All aspects of the employment process will be merit-based and applied without discrimination on the basis of race, color, religion, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship or other protected characteristics.