Program Manager, SSD Ops Integration, SSD Ops Integration

DescriptionSub Same Day (SSD) Ops Integration is looking for a Program Manager with a delivery record and proven project management experience to own and execute strategic, cross-functional operations and technology projects for our faster than Same Day operations.

Robust understanding of fulfillment operations including under-the-roof processes, inventory flows, constrained FC assets (capacity and labor), quality, and long term roadmaps will help develop new innovations.

This role will play a critical role in the tool development for sub-same day networks capacity management systems, end-to-end flow products and scoping new business programs.

It requires a high-level of ownership over the end-to-end process, the ability to think outside of the box, willingness to disrupt the current processes to create a new process, the ability to design sustainable solutions and influence stakeholders.

This role requires scoping large, ambiguous projects, managing to project timelines, and communicating to senior management on status, risks, and process / product changes.

Cross-team coordination, project management and executive presentation skills are essential.Key job responsibilitiesDriving innovation that improves the under-the-roof processes and continuously removes cost from our fulfillment and delivery networkPartnering with cross-functional teams to plan, organize, execute, and standardize complex projects to achieve 2024 variable cost, quality, and expansion goalsGathering and analyzing data across fulfillment and delivery functions to establish global standards for operations and other cross functional teamsAnalyzing and solving operational barriers with a focus on understanding root causes and driving forward opportunitiesDeveloping Amazon best practices for internal operationsLeveraging analytics to support the future state of the businessThe Program Manager will also demonstrate : Confidence operating in ambiguous and iterative business spaceAttention to detail including proven ability to manage multiple, competing priorities simultaneouslyAbility to think strategically and execute methodicallyAbility to work in a fast-paced environment where continuous innovation is desiredAbility to clearly communicate data insights to othersBasic Qualifications3+ years of program or project management experience3+ years of defining and implementing process improvement initiatives using data and metrics experienceKnowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQLExperience using data and metrics to determine and drive improvementsExperience working cross functionally with tech and non-tech teamsPreferred Qualifications3+ years of driving end to end delivery, and communicating results to senior leadership experience3+ years of driving process improvements experienceExperience in stakeholder management, dealing with multiple stakeholders at varied levels of the organizationExperience building processes, project management, and schedulesAmazon is committed to a diverse and inclusive workplace.

Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

For individuals with disabilities who would like to request an accommodation, please visit Our compensation reflects the cost of labor across several US geographic markets.

The base pay for this position ranges from $66,800 / year in our lowest geographic market up to $142,800 / year in our highest geographic market.

Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and / or other benefits.

For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.