Systems Business Analyst
We are seeking a Systems Business Analyst in the Financial Services industry based in San Francisco, California. This role offers a long-term contract employment opportunity.
The responsibilities of this role entail supporting the implementation of business systems and software, as well as providing training and recommendations for improvements.
Responsibilities :
- Support the implementation of SharePoint, collaborating with the COO and IT team.
- Assist in the CRM implementation process, working alongside the CEO and COO.
- Liaise with business teams to translate, document, and communicate requirements and feedback to developers during the implementation and testing stages.
- Conduct detailed systems analysis of core operating systems such as Egnyte, Outlook, Teams, Asana, LastPass, and Zoom.
- Document the use of core operating systems and propose enhancements to the COO.
- Assist in executing improvements to core operating systems based on the analysis.
- Provide training and upskilling to staff on the core operating systems after changes have been implemented.
- Proven experience in Business Systems and Business Analysis within the Financial Services industry
- Proficiency in CRM (Customer Relationship Management) systems
- Experience with AB Testing and its application in business processes
- Knowledge of Business Process Functions and their optimization
- Ability to create and interpret Business Requirement Documents
- Proficiency in using Microsoft SharePoint for business applications
- Strong analytical skills for effective problem-solving
- Excellent communication skills to liaise between technical and non-technical stakeholders
- Ability to work collaboratively in a team and independently when required.
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