Assistant General Manager - Kitchen + Bar

JOB OVERVIEW :

Apply below after reading through all the details and supporting information regarding this job opportunity.

As experts in hotel operations creating memorable guest experiences, Drury Hotels Company’s Assistant General Manager Food & Beverage will support our vision, core values, and goals by producing a consistent, replicable, relevant lobby bar experience for our guests.

The Kitchen + Bar is open daily from 5 pm to 12 midnight. This role requires a leader who enjoys working evenings to work alongside their team to best support them and our guests' needs.

WHAT YOU WILL DO :

Expect to be appreciated for who you are and recognized for what you do. Smiles included. As part of Drury Hotels corporate food and beverage team, you will :

• Lead, coach, and develop team members in all areas of the hotel.
• Cultivate an environment of exceptional guest service by establishing high service standards by hiring the right team members with the right attitude for the right position.
• Use good critical thinking skills to successfully handle challenging situations.
• Demonstrate strong leadership capability by proactively resolving issues.
• Show dedication to continuous improvement.
• Deliver on key business measures of service, cost and labor controls, and team engagement through hands-on leadership, delegating, and empowering team members.

Qualifications :

• Previous experience in a similar role such as Assistant Manager or relevant hospitality positions.
• Strong knowledge of food service operations, bartending, and hospitality industry practices.
• Proficiency in staff training, team management, and customer service.
• Familiarity with budgeting processes and financial reporting.
• Excellent organizational skills with the ability to multitask effectively.

Basic Function :

Responsible for assisting the General Manager by providing cooperative leadership and managing processes to ensure the hotel meets and maintains all Company expectations in regard to Quality, Service, Profit, and Teamwork.

Assist in promoting, developing, and maintaining a work environment that provides an exceptional +1 Service experience for both team members and guests.

Assist with operating the hotel within an approved annual operating budget. Assist in ensuring Drury Hotels policies and procedures are consistently communicated and followed.

Maintain a high standard of integrity, service, and hospitality at all times with team members, customers, and co-workers.

General Knowledge, Skill and Ability :

Requires knowledge of business leadership etiquette, principles, and practices. Requires the ability to speak English and communicate clearly and effectively, both orally and in writing.

Effective communication includes the ability to handle team member and guest issues with finesse and professionalism. Requires ability to relate and interact with people in a warm, friendly, and professional manner.

Requires solid proficiency in computer skills, composition of letters and reports, and keen attention to detail. Requires the ability to handle multiple tasks simultaneously and efficiently.

This position requires some travel.

Job Duties :

• Exemplifies a +1 Service Attitude and provides courteous, friendly guest service by discovering and responding promptly and efficiently to inquiries, requests, and complaints.
• Responsible for the recruitment, selection, hiring, and training of hourly team members to ensure each team member is working in a position they are most qualified.

Ensures all team members are provided the support and tools to be successful in their position.

• Leads, develops, and inspires the entire hotel team to live the Drury Vision, Mission, and Values.
• Assist in monitoring and ensuring the hotel is operating within the annual budget to maximize growth in QSPT.
• Evaluates hotel processes and communicates to the General Manager any inefficiencies that may have a negative impact on budget goals or QSPT.
• Ensures adherence to all Drury Hotels policies and procedures.
• Accurately prepares and transmits required reporting systems in a timely manner.
• Appreciates the diversity of our team members, guests, vendors, and surrounding community. Is committed to ensuring a positive and safe work environment at all times.
• Proactively identifies and suggests hotel capital expenditures to the General Manager that will maintain and / or enhance QSPT.
• Assist with increasing the hotel's market share. Implements and promotes sales and marketing programs to maximize brand recognition, room occupancy, and revenues.
• Develops sales leads through maintaining awareness of present guests, local events, and upcoming changes in the market area.
• Complies with all applicable local, state, and federal laws and regulations. Communicates and follows procedures necessary for the protection of guests, guests' property, and company assets.
• Ensures compliance of the hotel’s safety and security policies and procedures to allow work to be completed efficiently while protecting self, team members, guests, and the hotel.
• At the request of the General Manager, assists in development or administration of special projects.
• In the absence of the General Manager, performs all general management duties as outlined in the Drury Hotels Procedures Manual.
• Performs other duties as required or assigned.

Mental and Physical Requirements :

EDUCATION : Bachelor’s degree in hospitality, business, or a related field is preferred. Exceptions based on work experience require Vice President of Operations approval.

EXPERIENCE : Requires minimum of one year’s supervisory experience with demonstrated leadership success. Hotel-specific experience preferred.

ESSENTIAL FUNCTIONS : Requires ability to walk and stand during the entire working period or up to 5 or 6 hours. Requires ability to lift 10 - 15 pounds intermittently during the work shift.

Working Relationships :

• Reports to the General Manager.
• Works cooperatively with corporate office staff.
• Ensures and promotes a positive and cooperative work relationship with all hotel departments.

Competencies : Continuous Improvement; Financial Responsibility; Guest Expectations; Problem Solving; Teamwork

Job Type : Full-time

Pay : From $52,852.00 per year

Work Location : In person

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