Solution Center Supervisor

VirtualVocations
Long Beach, California, United States
Full-time
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A company is looking for a Solution Center Supervisor.Key Responsibilities : Understand and embrace the business and call center operations strategic directionMaintain and develop internal support and call center quality standardsProvide guidance in handling difficult or complex problems and resolving escalated complaints or disputesRequired Qualifications : BA degree or industry experienceProven experience as a call center supervisor or similar supervisory positionsCertified training or vocational training with customer relations or CRM a plusStrong problem-solving ability and analytical skillMultilingual is a bonus

1 day ago
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