The Worldwide Specialist Organization (WWSO) works backwards from our customer’s most complex and business critical problems to build and execute go-to-market plans that turn AWS ideas into multi-billion-dollar businesses.
WWSO teams are made up of specialists with deep technology and industry expertise who help carry their fields into the future.
As part of WWSO, you'll provide expertise across the entire life cycle of an AWS customer initiative, from developing ideas for new services to accelerating the adoption of established businesses.
We pride ourselves on thinking big, delivering exceptional results for our customers, and working across AWS as #OneTeam.
The Area Specialist Team is made up of deep domain experts who work directly with our customers to solve their most complex challenges.
We are part of the Account Team, responsible for account planning, opportunity identification, and pursuit. We stay closely connected to our customers and bring valuable data and insights to our product teams, strengthening the product roadmap.
Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their business.
The Amazon Connect Specialist Team is made up of deep CX and Enterprise Contact Center domain experts who work directly with our customers to solve their most complex challenges.
We stay closely connected to our customers and bring valuable data and insights to our product teams, strengthening the product roadmap.
Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their business.
Amazon Connect was designed from the ground up to be omnichannel, it provides a seamless experience across voice and chat for your customers and agents leveraging AWS.
This is a highly technical position for someone who can dive deep, build complex, AWS-optimized architectures, and help customers accelerate their adoption of AWS services.
Your broad responsibilities include : owning the technical engagement and ultimate success around specific implementation projects.
You should be as comfortable discussing complex technical details with a room full of engineers as you are briefing an executive audience.
In addition, you will engage with other AWS solutions architects, partner and professional services organizations to drive large and highly complex sales opportunities to closure.
Key job responsibilities
- Provide customers with deep technical expertise in your domain to advance adoption of AWS products in service to customer goals.
- Collaborate with specialist, sales, marketing, and products teams to ideate around your customers’ most challenging business problems.
- Act as a trusted advisor to line of business and C-suite leaders.
- Lead architectural reviews and workshops to advance your customer’s technical objectives.
- Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public-speaking events such as AWS Summit, AWS re : Invent, etc.
Participate as a leader in AWS technical communities.
- Educate customers on the value proposition of AWS, and participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud.
- Provide data and anecdotes on what is working and what is not back to the larger specialist community and product teams.
Act as primary point of contact for urgent customer issues in your technical specialty.
BASIC QUALIFICATIONS
- Bachelor's degree
- 7+ years design / implementation / consulting experience of distributed applications
- 5+ years management of technical, customer facing resources
- 5+ years of experience building integrations across WFM, CRM, and contact center solutions or experience with communications protocols and APIs such as WebRTC and SIP or similar CCaaS technology
PREFERRED QUALIFICATIONS
- Experience developing solutions and passion for hands-on experience with scripting / coding (e.g. python, java, c#, .NET, or Node.js)
- History of successful technical consulting and / or architecture engagements with large-scale customers or enterprises
- Experience migrating or transforming legacy customer solutions to the cloud
- Familiarity with common enterprise services
- Presentation skills with a high degree of comfort speaking with executives, IT Management, and developers.
- Strong written communication skills
- Working knowledge of software development tools and methodologies
- Experience working within software development or Internet-related industries
- AWS Solution Architecture certification or relevant cloud expertise
- Computer Science / relevant degree and / or experience highly desired
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