Head of Business Operations

Head of Business Operations @ Tilt

If the following job requirements and experience match your skills, please ensure you apply promptly.

Tilt (check us out here) is looking for a Head of Business Operations to join our team and help oversee operations, analytics and process optimization across the business.

This position will work with Tilt leaders to analyze and operationalize new and existing business initiatives in order to meet and beat the company’s strategic objectives and annual operating goals.

This position is a full-time role reporting to the Chief Operating Officer. We want you to be successful here at Tilt! Below is a description of your role and responsibilities, including the things you will be held accountable for and the virtues, behaviors and competencies that are expected for this role.

Job Description : Roles & Responsibilities

Responsibilities will include :

• Track and analyze operational metrics, delivering regular insights to the business. Maintain a single source of truth for consistent and accurate reporting.
• Oversee and optimize tools and platforms across the organization, including conducting audits and evaluating new tool proposals.
• Identify, implement and standardize process improvements and best practices to enhance efficiency and productivity. Collaborate with teams to design and execute effective processes
• Partner with key stakeholders across legal, finance, product, marketing, people, sales, and customer success to perform in-depth analysis and inform strategic decision-making
• Lead the Operations team and support the COO in business operations initiatives. Organization documentation, and manage vendor and contractor relationships to ensure cost-effectiveness and reliability.
• Track and manage projects, timelines, and commitments for internal initiatives and stakeholder deliverables.
• Own the communication and coordination of company-wide meetings, both internal (All Hands) and external (Board of Directors).
• Provide strategic input on pursuing and operationalizing new opportunities proposed by the Leadership Team (e.g. new partnerships, outsourcing opportunities, AI augmentation).
• Lead the company through periods of change, ensuring smooth transitions and minimizing disruption to business operations.
• Develop and implement risk management strategies to identify, assess, and mitigate operational risks across the business.

You’re a great fit if

• You have a Bachelor’s degree in Business Administration, Operations Management or a related field with at least 5 years of leadership experience.
• You have a proven track record in an operational leadership role, with a strong ability to drive business outcomes.
• You bring experience in operations, with expertise in report creation, process optimization and project management.
• You possess strong business acumen with an ability to make sound business decisions leveraging data analysis.
• You can grasp high-level strategies, translate them into system and process requirements and ensure successful local execution with measurable business impact
• You have advanced proficiency with tools such as G-Sheets, Hubspot (or similar CRM applications), and managing large datasets.
• You excel in problem-solving, with an knack for crafting efficient and scalable processes.
• You demonstrate strong project management skills, capable of driving projects to completion while effectively communicating and collaborating with stakeholders.
• You are a strategic thinker, skilled at integrating diverse inputs, encouraging innovation, and challenging the status quo, all while managing multiple tasks under tight deadlines.
• You have outstanding interpersonal and communication skills with proven experience in cultivating collaborative relationships across an organization.
• You thrive in dynamic environments, showing comfort to multiple demands, shifting priorities, ambiguity, and rapid change.
• You have high levels of empathy and can connect deeply with Tilt’s mission
• You have experience working with a startup and / or with a B2B SaaS business, bonus point if you have an understanding of SAAS metrics.

Virtues / Competencies :

1. Health & Family First

• You balance work and personal life effectively
• You get things done at a pace consistent with the business needs
• You show up and are reliable
• You encourage others to put their health and family first

2. Autonomy + Team. Always

• You are highly organized and can manage multiple priorities and deadlines at once
• You are focused on scale and building - you understand that pace is equally as important as quality

3. Be Curious

• When you don’t have all of the answers, you dig in and ask questions
• You don’t let negative assumptions drive your actions and instead assume positive intent and find truth
• You are intentional in discovering the paths of self development Tilt has to offer and seek out opportunities to engage in professional growth

4. Love Our Customers

You show empathy and compassion; you strive to meet people where they are to offer maximum support

5. Fearlessly Flexible

• You go with the flow and deal with (lots) of ambiguity
• You’re not afraid to work without clear direction

Total Compensation

The projected annual salary range is $000K USD plus stock options (ISOs), because we believe everyone should have some stake in our business.

We are people-first and this ain’t some PR jazz, we truly give a damn about our peeps!

Additional benefits include :

• Comprehensive medical, dental, and vision benefits paid at 100% for all employees and 50% for dependents.
• 401k + match (100% match on the first 3%, 50% match on the next 2%)
• $100 monthly to spend on What Matters Most
• Responsible Time Off - take what you need, when you need it!

More about our amazing Perks and Benefits can be found here!

Tilt’s mission is big : make leave not suck. We are building a product that makes it easy for people to switch between work and life.

If you join us, you’ll be part of a fearless band of humans helping employers balance empathy with economics. We’re changing the status quo and it’s hard.

You should know that now. You should also know that joining Tilt means the opportunity to be a change-maker. We’re thinkers, doers, revolutionaries, dreamers, get shit done-ers, and bold enough to tackle a really complex space.

Remote Work & Flexibility

We are a fully remote company. We are committed to being fearlessly flexible and ensuring that all employees are set up and have the autonomy to do their best work, as well as have the balance to care for their health, family and life outside of work.

Overall, we trust our team and are focused on outcomes not outputs.

Equal Opportunity Employer

We celebrate and support our differences. We believe in the power of equality which is why we are an equal opportunity employer.

Employment at Tilt is based solely on a person’s merit and qualifications related to their professional competence. Tilt does not discriminate against any employee or applicant because of race, color, creed, religion, sexual orientation, gender identity / expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other basis protected by law.

We comply with all applicable national, state, and local laws pertaining to nondiscrimination and equal opportunity.

You must be authorized to work in the US.

So what do you say? Do you want to join our team?

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