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Customer Service Representative

Veterans StaffingSan Diego, CA, US

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Customer Service Representative

Are you a strong communicator with a passion for helping others? Do you thrive in a fast-paced environment and enjoy solving problems? Our client is seeking a Customer Service Representative to join their team. In this role, you will serve as the first point of contact for customers, providing support, solutions, and a positive experience. If you're enthusiastic about building relationships and ensuring customer satisfaction, we want to hear from you!

Key Responsibilities :

Customer Interaction : Handle incoming customer inquiries via phone, email, chat, or in-person with professionalism and enthusiasm.
Problem Resolution : Investigate and resolve customer issues or complaints, escalating complex cases to the appropriate department as needed.
Product Knowledge : Stay informed about the company's products and services to provide accurate information and recommendations to customers.
Order Processing : Assist customers with order placement, tracking, returns, and refunds while maintaining detailed records of interactions.
Documentation : Accurately document customer interactions and transactions in the CRM system.
Customer Satisfaction : Proactively follow up with customers to ensure issues are resolved and their experience exceeds expectations.
Team Collaboration : Collaborate with colleagues and departments to ensure seamless customer service delivery.
Feedback : Gather and document feedback from customers to identify trends, improvements, and potential issues.

Requirements :

Experience : 13 years in a customer service or support role preferred, but entry-level candidates with strong communication skills are welcome to apply.

Education : High school diploma is required; associate's or bachelor's degree is a plus.

Technical Skills : Familiarity with CRM software (e.g., Salesforce, Zendesk) and Microsoft Office Suite (Word, Excel, Outlook).

Communication Skills : Excellent verbal and written communication skills.

Problem-Solving : Ability to think critically, resolve issues efficiently, and adapt to dynamic customer needs.

Interpersonal Skills : A positive, empathetic attitude and the ability to build rapport with customers.

Time Management : Strong organizational skills, with the ability to prioritize tasks and manage time effectively.

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Customer Service Representative • San Diego, CA, US