Senior Manager, Product & Platform Innovation - Governance

Job Description

Brightspeed has an exciting opportunity for a Senior Manager, Product & Platform Innovation - Governance to join our rapidly growing team! In this role, you will oversee technical program management workflow and governance, software modernization, and communication via a team of resources.

You will work closely with IT and Business Operations leads to ensure alignment of processes and visions. The principal purpose is to drive transformation, automation, consistent project management, and process efficiency for all platform and operational processes for consumer and business.

This position will report to the Director, Product & Platform Innovation - Governance

As the Senior Manager, Product & Platform Innovation - Governance, your duties and responsibilities will include :

Strategic Planning and Execution

Develop a scalable and robust cross-domain E2E transformation workflow management process including design, implementation, execution, monitoring and quality assurance for consumer & business

Drive long-term modernization and technical advancement planning for Product & Platform Innovation programs

Drive successful execution of projects in alignment with the Strategic Growth Plan

Leverage and standardize an agile methodology to drive the enablement and use the business KPIs to execute iterative constant improvement

Formulate strategic plans to meet business needs and address industry trends and challenges

Identify and prioritize key areas for process improvement, including operational efficiency, digital transformation, and innovation initiatives

Collaborate with cross-functional teams to implement transformational initiatives, ensuring seamless integration and minimal disruption to daily operations

Owns domain program management including plan creation and tracking; issue escalation and resolution; progress documentation and status report preparation and (metrics, summaries, etc.

communication in both formal and informal settings

Support companywide Operational Readiness Production Testing in collaboration with Go / No Go facilitation

Support business case development with cost / benefit analysis for continuous funding and prioritization

Use data and KPIs to drive the system platform to support and automate business functions in an iterative and agile implementation format

Implementing and Innovating Consumer and Business System Stacks

Develop a scalable and robust cross-domain system stack that caters to consumer and business customers’ needs and business outcomes

Define digital transformation and enable operational efficiencies, through key analytics, enhancing product and service delivery, customer experiences

Create cohesive cross domain consumer and business operational system support (OSS) and business system support (BSS) stacks that allow a seamless experience and internal cost efficiencies while maximizing system platform, network capabilities and customer experiences

Unify Program Management delivery on existing Tier 2 & 3 platform support while executing on the implementation delivery of new technologies across Digital Engagement, Service Delivery, Dispatch & Field Tech Mobility

Lead the domain to develop and drive TSA exit related strategies, and requirements

Build and manage a team of resources that will enhance & support internal and external clients via a suite of projects and programs at Brightspeed

Owns, manages, and communicates domain program management, financials, and KPIs for Product & Platform Innovation. Collaborates with business partners to ensure :

Develop business cases with cost / benefit analysis for continuous funding and prioritization

Solutions are properly architected, comply with acceptance criteria, meet security requirements and reviews, and align with project objectives

Documentation is consistent, clear and properly retained

Required level of training, reporting documentation and communication is available for all audiences

Leadership and Team Management

Manages day to day operations of the Product & Platform Innovation team including domain program roadmap, program and organizational budgets, executive leadership deck preparation, communication cadences, team meetings, people & culture initiatives, project / program gap coverage, etc.

Responsible for Chief of Staff functions for the Product & Platform Innovation team and Vice President including : Yearly goal planning and tracking

1-N List management and reporting

Employee engagement plans and get-well plans

Communication cadences & agendas

Team calendar management

Email distribution list creation and management

Shared mailbox creation and management

VP calendar management

VP communications creation and distribution

VP Playbook creation and management

Lead your team developing growth and talent plans, new skillsets, appropriate training, succession plans and a data first approach

Responsible for collaborating with organizational leadership and business partners to maintain and keep project schedules, playbooks, and release schedules

Demonstrated exceptional presentation, interpersonal, relationship development, analytical, problem-solving and communication skills with the ability to present at the most senior level of the business

Responsible for team operational logistics including people & culture initiatives, operational get-well plans, assignment implementation & follow up, and communication cadences & agendas

Coordinate and manage organizational goals, objectives, budget and KPI attainment

Partners with internal stakeholders to develop and maintain definitions and ensure consistent use of standardized metrics and KPIs across domains

Manages domain JIRA management including Product Owner partnership, user story oversight and management, PI planning prioritization, and completion tracking

Vendor Management

Collaborate with vendors and third-party service providers to procure necessary technologies and services

Negotiate contracts and service level agreements to ensure optimal value and quality