Cookie Program Product Coordinator

Job Description

Job Description

Cookie Program Product Coordinator

Dayton, OH

Girl Scouts of Western Ohio seeks a Cookie Program / Product Coordinator to join our team! The Coordinator manages full-cycle projects including but not limited to the coordination, implementation, and partnership with volunteers to deliver Product Program.

Supporting our signature product programs the Coordinator recruits and provides daily coordination and support for the community / troop volunteers and community partners, and manages cookie distribution and regional data to monitor and improve results.

ESSENTIAL FUNCTIONS

Project Management :

• Manage Program strategies to increase girl engagement and participation.
• Coordinate multiple projects while managing conflicting priorities and deadlines.
• Formulate short- and long-term project goals, objectives, schedules, and priorities in line with goals.
• Anticipate issues, obstacles, or opportunities that may impact plans or actions.
• Establish courses of action for accomplishing goals while attending to and incorporating information obtained during day-to-day administrative tasks.
• Monitor and track product inventory levels, progress and performance, and coordinate with Cookie and Fall Product vendors to ensure timely delivery of products.
• Communicate progress reports to the Product Program team and other internal departments.
• Troubleshoot any issues that arise throughout the program cycle.

Volunteer Coordination :

Communicate to the regional distribution sites to support troops, including recruiting, and managing volunteers that enable the Programs to be dispersed to the troops.

Customer Service :

• Manage difficult or emotional customer situations.
• Respond promptly to customer needs.
• Solicit customer feedback to improve service.
• Respond to requests for service and assistance.
• Meet commitments.

Problem Solving :

• Recognize when immediate action is required.
• Recognize when sufficient information has been obtained to confidently make decisions.
• Make decisions where appropriate or refer decisions to the appropriate organizational level.
• Makes decisions without undue delay.

Provide input to the development of council product program assessment and planning.

Cultivating key community contacts to secure cookie booth setup locations.

COMPETENCIES

• Project Management- Full-Cycle
• Goal Focused- Setting / Tracking / Achieving / Evaluation
• Volunteer Recruitment and Coordination
• Data Tracking and Reporting
• Problem Solving / Conflict Management

SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibilities. This position requires the ability to manage the recruitment and coordination of volunteers.

POSITION TYPE / EXPECTED HOURS OF WORK

This is a full-time position. The days of work are primarily Monday through Friday. Work schedules and hours of work will vary, depending on support required by the active Program and time of year.

Position requires regular evening and occasional weekend work during peak Program months.

TRAVEL

This is an in the field position requiring regular travel to assigned geographic areas of the council.

REQUIRED EDUCATION AND EXPERIENCE

• Minimum of one year experience or a combination of education and experience involving full life-cycle project management.
• Ability to work frequent evening hours and weekends.
• Proven ability to work with staff, volunteers, third-party vendors, and other businesses.
• Minimum of 1 year experience with volunteer or staff management.
• Minimum of 1 year customer service involving email, phone, and face-to-face communication
• Experience in Salesforce is a plus; proficiency in Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint;

ability to utilize with fluency the Internet and other technical computer skills in GSWO systems.

Personal transportation, proof of insurance and a valid driver’s license.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools, or controls.

The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

The employee should be able to lift and / or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

The noise level in the work environment is usually moderate.

BENEFITS

We value our employees’ time and efforts. Our commitment to your success is enhanced by a compensation of $16.25 / hr and a generous benefits package.

PERKS

Ability to build your skills and grow your career

• Supportive environment for learning and development.
• Flexibility for work / life balance
• Opportunity for hybrid teleworking arrangement after 90 days
• Medical, dental, vision, accident, life insurance, and more!
• 401K- 100% match up to 5% of salary
• 1 week off between Christmas and New Years
• 12 days PTO
• 6 days sick time
• A high-achieving and fun team
• Casual dress code

Plus, we work to maintain the best environment for our employees where people can learn and grow with the company. We strive to provide a collaborative, creative environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.

Diversity, Equity, Inclusion, and Belonging (DEIB)

We are proud to be an equal opportunity employer dedicated to pursuing and hiring a diverse workforce and are committed to creating an inclusive environment for all.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

GSWO is an EEO / Minority / Female / Disability / Veteran employer.