Manager, Product Management- Business Cards & Payments

Recruiting : VA - McLean, United States of America, McLean, VirginiaManager, Product Management- Business Cards & Payments

Small businesses are the backbone of America and a vital part of the economy as a whole. For Capital One’s Business Cards & Payments (BC&P) division, we aspire to pave the path for businesses

to do more business.

Small businesses have unique spending needs; sometimes great opportunities come along that require them to amp up their spending quickly, well beyond a traditional credit limit.

But that can be risky for the lender how can we support our small businesses without adding undue risks for the company?

That’s where this team comes in : our team’s product helps customers spend what they need while still protecting the company from risk, independent of a traditional credit line.

We do this by using cutting edge technology, real-time data, and the ingenuity of a team of passionate product managers, designers, engineers, data scientists, and analysts working to redefine how millions of customers interact with their money.

In this role, you’ll be a leader of the team that delivers this exciting new capability.

We are seeking a dynamic and experienced Product Manager to lead the customer acquisitions website which will directly impact how we acquire new customers in BC&P.

The ideal candidate will possess a unique blend of strategic acumen, technical expertise, and user-centric design thinking.

They should have a strong background in managing digital products demonstrating a proven ability to align website functionalities with business goals such as increasing customer engagement, driving conversions, and enhancing user experience.

The candidate must exhibit exceptional project management skills, with experience in coordinating cross-functional teams and overseeing the development lifecycle from concept through launch.

Proficiency in web analytics tools and a solid understanding of SEO and compliance requirements are crucial for optimizing performance and ensuring regulatory adherence.

Strong communication skills are essential for liaising with stakeholders, including marketing, compliance, and tech departments, while also effectively gathering and incorporating user feedback.

A customer-focused mindset, combined with the ability to balance technical and business considerations, is key to successfully managing and evolving the website in alignment with the institution's strategic objectives.

On any given day you’ll be :

Empowered. Part of a team driving innovative change in the way customers are able to manage their small business spending

Learning constantly. Work deeply with credit analysts, technologists, partners and data scientists to build cutting edge solutions that delight our customers through empathy, critical thinking, and listening for unspoken needs

Inspired by data. Leveraging data to make real-time decisions that benefit our customers and stakeholders

Sharing openly. Telling stories that change the way people think about building products and solving problems, and that illustrate the power of what software can do to make them even better

Managing the business. Our solution empowers both our customers’ businesses and our business, and you are at the heart of both

Succeeding strategically. Solving the right problem and holding on the wrong one; knowing when to say no, and when to say an enthusiastic yes

Here is what you will bring to the table :

Curiosity. You ask why, you explore, you're not afraid to blurt out your crazy idea, or follow an email chain for weeks to find someone with an answer.

Passion. You care about growing others and bringing them together around what’s possible. You’ve started meetup groups or taught General Assembly courses because you love enabling others.

Communication. You can communicate complex ideas clearly, your team knows their priorities and why they’re doing what they’re doing.

Maybe you’re an introvert, or maybe you’re an extrovert, but nobody accuses you of keeping them out of the loop.

Collaboration. You’re comfortable moving through technical and non-technical conversations, bringing groups together with different perspectives, but all reaching for the same goal.

In this role, you’ll learn the essentials of being a product manager, and we’ll invest in you to grow in five key areas :

Human Centered

You’ll collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design

You'll breakdown business epics into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test

Business Focused

Demonstrating a growth mindset, you’ll effectively use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs

You’ll own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk

Technology Driven

You’ll work autonomously in an agile environment, to conduct research and develop features that utilize new and evolving technology

You’ll collaborate with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customers

You’ll deliver well-managed product platforms for customers by seeking to understand technology trends and architecture strategy

Integrated Problem Solving

Develop and champion a bold vision that drives meaningful outcomes by embracing the art of the possible

Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer

Transformational Leadership

By actively participating in horizontal forums, you’ll harness a network of trusted relationships among tech teams, designers, key internal stakeholders and partner teams

You’ll articulate a succinct product roadmap to deliver business value and share with with stakeholders, elevating your team’s results and becoming a product matter expert

Basic Qualifications :

Bachelor’s Degree or military experience

At least 3 year of product management experience or at least 3 year of experience in product design, agile delivery, business analysis, data science, or software engineering

Preferred Qualifications :

Bachelor’s Degree in Computer Science or Engineering

MBA or Master’s degree

2+ years of experience in Agile product management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting.

Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. New York City (Hybrid On-Site) : $163,300 - $186,400 for Manager, Product Management