Program Specialist- College Success Coach

Job Description

Job Description

Salary : 38k-52k

Program Specialist- College Success Coach

About Big Brothers Big Sisters (BBBS) of Miami

BBBS of Miami is an award-winning, innovative organization that ignites the potential within each child and advocates for them to explore the endless possibilities of what they can accomplish.

Our Vision

All youth achieve their full potential.

Our Mission

Create and support one-to-one mentoring relationships that ignite the power and promise of youth.

Since 1958, BBBS of Miami has been South Florida’s premier mentoring organization, preparing future leaders in the community by matching youth (Littles) with committed adult mentors (Bigs).

These relationships empower Littles to become productive members of the community.

POSITION PURPOSE

As a Program Specialist, you will play a crucial role in executing our mission by facilitating mentoring relationships, managing volunteer recruitment, and training, and assessing and monitoring program effectiveness.

The Program Specialist is responsible for providing high-level client service throughout the implementation of the volunteer, child enrollment, and match support process in accordance with the BBBS of Miami standards of excellence.

Upon hire, the Program Specialist will be assigned to one of BBBS of Miami’s mentoring programs including :

• School Based Mentoring
• School to Work Mentoring
• Community Based Mentoring
• College Readiness and High School Graduate Support

Throughout their tenure with BBBS of Miami, the Program Specialist will be cross-trained in additional mentoring programs (outside of the program to which they are initially assigned).

The Program Specialist is also expected to uphold the mission and values of BBBS of Miami, promoting a culture of inclusivity, collaboration, and respect.

Key Relationships :

The Program Specialist reports directly to the Director, Programs.

Core Responsibilities :

The Program Specialist will be responsible for but not limited to the following :

Program Management :

• Coordinate with school and / or community partners to implement monitoring programs.
• Manage the ongoing communication and relationship-building process with volunteers, children, and parents.
• Facilitate match introductions and closings.

Mentor Recruitment and Training :

• Develop and implement strategies to recruit a diverse pool of volunteers.
• Conduct information sessions and individual interviews with potential volunteers.
• Provide training to volunteers about mentoring, child safety, and program guidelines.

Assessment and Monitoring :

• Conduct regular check-ins with volunteers, children, and parents to assess the mentoring relationships and identify any issues.
• Evaluate program effectiveness using various tools and surveys.
• Ensure child safety and program quality through proper documentation and adherence to BBBS Miami policies and procedures.

Personal Qualities and Key Credentials :

• Bachelor’s degree in social work, psychology, education, or related field preferred but not required.
• A minimum of 2 years of experience in case management, social services, education, or a related field.
• Excellent interpersonal, communication, and problem-solving skills.
• Ability to maintain confidentiality and manage sensitive information.
• Familiarity with child safety protocols.
• Bilingual in English and Spanish is a plus.
• Exceptional organizational and time management abilities.
• Strong attention to detail and accuracy.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Proficiency in office software tools, Microsoft Office Suite and other relevant applications.
• Excellent problem-solving skills with the ability to navigate complex situations.
• Proven ability to develop and maintain relationships with a wide array of people.
• Understanding of the nonprofit sector and familiarity with the mission of BBBS, Miami is a plus.

Education : Bachelor’s degree in relevant discipline

We highly encourage individuals from underrepresented backgrounds to apply. Historically, underrepresented groups include (but are not limited to) Black, Latinx / o / a / e, Indigenous, Asian, Arab, Middle Eastern, Pacific Islander, biracial, multiracial, female-identifying, the disability community, LGBTQIA+, and other marginalized identities.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.

At GMF we are dedicated to building a diverse and authentic workplace, so if you are excited about this role, but your experience does not align perfectly, we encourage you to apply.

You may just be the right candidate for this or other roles at GMF.

Work Environment / Physical Requirements :

• Routine office environment with flexible work hours to meet the organization’s needs
• Must be able to remain in a stationary position at least 50% of the time
• Must be able to move about the inside of the office
• Must be able to exchange accurate communication
• Must be able to operate office productivity machinery (i.e. computer, copier, etc.)
• Must be able to lift office equipment up to 25 pounds.

Location :

This position is based in Miami, Florida, at BBBS of Miami’s headquarters at 550 NW 42nd Avenue Miami, FL 33126 with 5% of total work time traveling.

Compensation :

The Program Specialist is a non-exempt position. This position is supervised by the Director, Programs. The hourly for this position is 38k-52k based on experience.

BBBS of Miami positions involve regular computer use plus some minimal lifting.

Equal Employment Opportunity :

BBBS of Miami is an equal opportunity employer and is committed to providing applicants and employees with a diverse, equitable and inclusive environment free of discrimination and harassment.

All employment decisions at BBBS of Miami are based on business needs, job requirements and individual qualifications, without regard to age, ancestry, color, disability (mental and physical), gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, or any other status protected by the applicable law.