Senior Technical Program Manager - Business Applications

Company Overview

Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives.

With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

In the position of Senior Technical Program Manager of Business Applications, you will be responsible for leading delivery of solutions that are focused on the scalability and continuous improvement of Docusign’s GTM processes and applications.

As a Senior Technical Program Manager, you will closely collaborate with Docusign’s GTM teams and your scrum team to deliver projects that will scale our business.

The successful candidate will understand the Docusign delivery process and business needs and will think one step ahead of their peers to advance the program week over week.

This position is an individual contributor role reporting to the Manager of Partner CRM Applications.

Responsibility

• Collaborate with GTM Operations and Applications teams for planning quarterly initiatives and enhancements
• Create project plans and lead the Product and Engineering teams to adhere to milestones and goals
• Facilitate cross-functional team syncs using agile ceremonies to deliver effective solutions without compromising quality and timeliness
• Collaborate with Quality and DevOps teams to ensure test plans and launch plans exist with back-up and restore procedures
• Participate in change management and launch support
• Author program manifestos, stakeholder maps, and project confluence, and maintain central repository of project documentation
• Maintain project budgets and SOWs
• Collect, organize and analyze data in order to track and share metrics with leadership and project stakeholders
• Develop executive level briefing and use appropriate technologies to enable integration and teamwork
• Manage project risks by reporting, communicating and implementing mitigation strategies

Job Designation

Hybrid : Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency : Minimum 2 days per week;

may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role / job.

Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Bachelor’s degree in Business Administration or Information Systems
• 8+ years project management experience implementing applications in high technology or subscription software organizations
• Ability to work flexible hours to facilitate coordination between the U.S. and India teams
• Experience working on an agile scrum team and use of Jira

Preferred

• Salesforce experience
• Ability to understand technical requirements
• Independence in operating daily tasks and being a leader with vision
• Excellent written and verbal communication skills

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations :

California : $134,900 - $216,975 base salary

This role is also eligible for bonus, equity and benefits.

Global benefits provide options for the following :

• Paid Time Off : earned time off, as well as paid company holidays based on region
• Paid Parental Leave : take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans : options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans : select retirement and pension programs with potential for employer contributions
• Learning and Development : options for coaching, online courses and education reimbursements
• Compassionate Care Leave : paid time off following the loss of a loved one and other life-changing events

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work.

You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life.

Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it.

And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures.

If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected].

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.

States Not Eligible for Employment

This position is not eligible for employment in the following states : Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive.

We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach.

We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

EEO Know Your Rights poster

LI-Hybrid #LI-PM3

J-18808-Ljbffr