As a Systems Engineer with our client, you will play a vital role in supporting the company's software development team by providing technical expertise for servers, workstations, and related software applications.
Responsibilities :
Explain complex IT concepts and software development tools to users and apply that knowledge to troubleshoot and resolve issues.
Manage the migration of physical servers to virtual environments using Hyper-V platforms.
Configure, install, and manage NetBackup server tools to ensure data protection.
Provision and de-provision user access to development tools and project resources.
Create CRQs (Change Request Queues) in Remedy ticketing system to document and track errors, issues, and failures.
Facilitate meetings with internal and client teams to discuss server and application upgrade requirements.
Create CRQs for Network, Unix, or other support teams when issues require their expertise.
Manage binaries for IDEs (Integrated Development Environments) and associated components used by developers, including RAD and RSA tools.
Troubleshoot and resolve issues related to IBM development tools and IBM Installation Manager.
Troubleshoot and resolve installation issues for development environments like RAD and RSA.
Qualifications :
Experience supporting servers, workstations, and related software applications.
Ability to occasionally provide support outside of regular business hours (24 / 7 and after hours).
Experience migrating physical servers to virtual environments using Hyper-V platforms.
Proven ability to configure, install, and manage NetBackup server tools.
Experience with user provisioning and de-provisioning for software development tools.
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