IT Apps Team Lead/ Manager - Custom Apps Operations Team

Job Title : IT Apps Team Lead / Manager

Location : Atlanta, GA (hybrid )

Duration : 8 months(Possible extension up to 2 years)

The Team Leader / Manager will manage the Custom Application Operations Team. This team supports all in-house custom-built applications developed in Microsoft .

Net Technologies. This position will manage a team of 8-12 members.

Job Summary :

Under limited supervision, ensure the applications operate effectively and efficiently.

The successful candidate will be responsible for managing, guiding, and instructing the day-to-day operations of the staff.

Ensures stated services and efficiency goals are met. Serves as a high-level subject matter expert, providing authoritative guidance for professional staff and supporting the software life cycle for the agency s applications, emphasizing activities and task prioritization.

The Team Leader / Manager will manage the Custom Application Operations Team, which supports all in-house custom applications (40+) developed in .

NET technologies. This position will manage a team of 8-12 software engineers (tier 2) and support specialists (tier 1) responsible for the support of client's applications.

Job position expectations : hybrid availability (remote and onsite) to receive equipment onsite; to support team members onsite when hiring new resources and providing equipment;

in-person meetings with vendors; and open house for projects and on-demand requests to be onsite.

Candidate must possess a strong technical background to assist staff in troubleshooting issues and making decisions based on knowledge and information presented by staff to fix existing issues with the application, experience with high volume support of applications, and manage staff work log and assignments.

Responsibilities :

Lead and manage a team of IT consultants / staff by providing guidance, support, and training as needed.

Monitor and analyze the performance of the IT team, ensuring that support requests are handled efficiently and effectively.

Develop and implement best practices to ensure our IT enterprise applications are supportable and maintainable.

Ensure that customer SLAs are met on a daily, monthly basis

Evaluate and recommend software solutions to improve the ability to support client s IT enterprise applications.

Work with other teams and offices to ensure that the IT support team is providing the necessary support to meet the needs of Client.

Coordinate and troubleshoot technical issues and guide the IT team in resolving complex technical problems.

Interview candidates and hire qualified individuals to fill open roles within the department

Generates daily, weekly, and monthly reports requested by both internal and external clients and client s IT Management

Develops and mentor staff to a high level of competency

Handles issues of a highly technical nature and challenging calls from clients

Participates in defining key performance indicators (KPIs) to evaluate the efficiency and effectiveness of the function and process.

Continually monitor KPI performance and identify improvement opportunities, ensuring groups resolve tickets.

Monitors staff performance and schedule adherence to improve efficiencies, identify training opportunities, and ensure proper coverage.

Remains current on internal procedures and external client requirements

Minimum Qualifications

Bachelor s degree in Computer Science and Information Technology or a related field

Technical certifications preferred.

Five (5+) years of experience as a Technical lead.NET developer

Five (5+) years of experience in an IT management role, IT Supervisor role, IT technical lead role

Two (2+) years of experience in a Project management role (This is not for a project manager role; it is a role for a manager / technical lead;

however, knowledge of projects / portfolio management is preferred.)