Service Drive Manager - Riverside Ford

Snell Motor Companies is comprised of Jaguar Land Rover Austin, Jaguar Land Rover Dallas, Jaguar Land Rover Frisco, Riverside Ford of Tulsa and Snell Collision.

Family owned and operated; the Snell family began serving the Dallas community in 1973.

The Service Manager at Riverside Ford seeks to prevent and resolve client’s vehicle problems by emphasizing to clients the importance of consistent, regular vehicle maintenance.

The Service Manager takes a proactive interest in the training and development of the Service Department Team.

Requirements

The Service Manager will also ensure the following :

• Always monitors workflow in the shop and minimizes disruptions by developing the backup abilities of the team to compensate for illnesses, vacations, and turnover.
• Reviews technicians’ work or implements a process to review the technicians’ work to ensure work is properly completed before the release of the vehicles back to the clients.
• Administers warranty claims, including reviewing warranty and goodwill policy adjustments, understanding applying warranty and goodwill guidelines, ensuring the correct processing of claims, and communicating warranty information and clarifications to clients and other affected service team members.
• Reviews the previous month’s sales / profit performance in cooperation with other retail facility managers to determine where improvements can be made.
• Keeps the facility clean and equipment in good working order.
• Reviews and revises clients repair orders to ensure proper time stamps and adherence to manufacturer established warranty guidelines.
• Coaches service advisors on proper procedures and processes to ensure clients follow up and to assist in exceeding clients' expectations.
• Reviews Open Repair Order list to monitor and address any vehicles that haven’t been repaired or completed and paid for in a timely manner.

The Service Manager :

• Is a detail-oriented individual comfortable with working with clients and team members.
• Must be people-oriented and willing and able to ask clients questions to ensure their enthusiasm.
• Has major responsibilities to ensure clients enthusiasm at the retail facility.
• Must exemplify excellence and must motivate the department to take pride in promoting client's enthusiasm.
• Must maintain a broad knowledge of the manufacturer’s new and recent products.
• Must have the ability to successfully coordinate with other departments in forecasting, reviewing, and revising business plans.
• Must be capable of working independently, effectively managing his or her time and workflow.
• Must be capable of paying close attention to administrative details, such as reviewing repair orders to ensure that all action have been documented according to retail facility and manufacturers policies and procedures.

Benefits