Commercial Account Executive

Job Description

Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building products rooted in the belief that behind every interaction is an opportunity to make a human connection.

In pursuit of this vision, we are seeking a dedicated Account Executive with a proven track record in B2B sales and a passion for driving growth in the SaaS landscape.

You will play a vital role in growing our Commercial account base and closing deals of varying sizes and sales cycles. Your focus will be on building relationships and introducing innovative solutions to new customers, in addition to growing our existing partnerships by continuing to expand our offerings and deepen Zendesk's impact by aligning to our customers’ goals.

What You'll Be Doing :

Drive top-line revenue growth by acquiring new commercial customers and developing innovative strategies for account expansion.

Manage and nurture customer relationships ensuring maximum satisfaction and retention, and promoting long-term strategic partnerships.

Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability.

Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies, leading to improved conversion rates in new business pipeline and increased retention and expansion of existing clients.

Understand and convey the benefits of Zendesk products ensuring alignment with customers’ business objectives to secure customer satisfaction and product expansion.

Lead complex and competitive sales cycles utilizing your strong communication skills and value selling to articulate compelling business cases.

Consistently develop a robust pipeline of qualified opportunities and maintain an accurate forecast to exceed quarterly and annual revenue goals.

Establish and maintain executive sponsorship, leveraging your industry expertise to build relationships with decision-makers and champions.

Collaborate with internal teams to enhance sales strategies and streamline sales execution.

Exceed revenue goals on a quarterly and annual basis leveraging weekly and monthly KPIs.

What You Bring to the Role :

BA / BS degree or equivalent experience required.

At least 3 years of B2B sales or solution engineering experience, preferably in the SaaS industry with a proven record of exceeding sales targets.

Expertise in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages.

Experience in managing and expanding customer relationships at various levels.

Exceptional presentation, negotiation, and deal closing skills.

Experience selling to VP and C-level executives both in person and using remote technology

An entrepreneurial spirit, strong collaboration skills, and a drive for continuous professional growth.

Strong knowledge of industry trends and the ability to build relationships with key decision makers.

Experience creating and leveraging territory and account plans.

Familiarity with key Sales tools such as Salesforce, Outreach, and Clari.

Ability to travel as necessary

Where We Work

Zendesk is not your average tech company. We have all the stuff you’d expect - competitive pay, benefits, appealing offices, snacks, and more.

We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market.

Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year.

We invest in diversity and inclusion so that our team reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.