PROJECT/PROGRAM MANAGER II

Salary

$102,273.60 - $129,646.40 Annually

Location

Seattle, WA

Job Type

Career Service, Full Time, 40 hrs / week

Job Number

2024KK22560

Department

MTD - Metro Transit

Division

Capital

Opening Date

09 / 25 / 2024

Closing Date

10 / 8 / 2024 11 : 59 PM Pacific

FLSA

Non-Exempt

Bargaining Unit

W2 : TEA-MTD-Capital Div-Staff

Full- or Part-Time

Full Time

Summary

THIS OPPORTUNITY IS OPEN ONLY TO CURRENT KING COUNTY METRO EMPLOYEES*

The Capital Division of the Department of Metro Transit is looking for resourceful, forward- thinking, systems oriented, and continuous improvement focused individual to support the growing Project Management Office (PMO).

This position will play an active role in shaping the Capital Division's standard management practices and systems that support the capital program's planning, delivery and performance management.

The PMO's work includes establishing and implementing best practices and maintaining standards related to all business processes needed to fulfill the Capital Division's mission.

Working with the PMO, you will be part of a collaborative team applying and developing standards, guidance, tools, and performance metrics.

Your role will support three primary areas associated with the PMO including, Data / Information Management, Process Management, and Knowledge Management.

In this role you will focus in the area of Process Management, and will help develop, document, communicate and educate on standard best practices;

apply policies and create standard work; work to continuously improve processes, systems, tools and the corporate knowledge base.

Your role will be a key member of the Get Things Built team, and you will be tasked with the daily upkeep of a process management system that is being built to contain all processes needed to plan and deliver capital projects.

You should see the connection between consistent processes, reliable data, integrated systems, standard work, visual management, continuous improvement, and performance audits as a way to enable the Department to optimize outcomes.

As a Project / Program Manager II , you will be able to work independently or perform journey level work in a specific area of expertise including database development and information management, leading continuous improvement efforts, or conducting routine analysis and reports.

You will lead efforts in reviewing and interpreting visual performance metrics, discovering root causes of performance issues, documenting observations, and making recommendations in well-written reports or presentations.

You will be an advocate for quality and assure the highest quality standard of all products developed under your purview.

As PPM II, you will be familiar with capital planning, capital project management, and performance management. You are collaborative, have great interpersonal skills, are comfortable working on multiple initiatives, and can handle conflict and ambiguity with poise.

As a Project / Program Manager II, you will work closely with other more senior staff and apply your talents in managing existing PMO functions applying standard work processes and tools.

The PMO relies on various tools that provide the necessary support functionality of the Capital Division and you would be expected to be skilled in multiple software, systems and databases.

Your subject matter expertise with SharePoint, Excel, Word, PowerPoint, Visio, and Airtable, will be used to support both existing functions and to create new supporting products.

You are innovative and seek opportunities for improvement and are able to integrate your ideas into the overall organizational framework.

You have experience in managing projects, leading continuous improvement efforts, and can apply your experience and knowledge in the creation of PMO supporting products.

The candidate would be the primary point of contact within the PMO and be supported by other Capital Division subject matter experts in the administration of the division's Get Things Built Airtable database and associated SharePoint services.

You have the ability to synthesize complex processes or information with the ability to design summary visual dashboards, workflow swim lanes diagrams, and management level presentations.

You are a team player that is highly collaborative and cooperative seeking to understand the intent and work towards a common agreed upon solution.

You have experience creating easy to understand graphics and user interfaces using a variety of software applications. You value the diversity of people, ideas and approaches to getting things to the next level.

Other duties may include assisting more senior project / program managers in data gathering as it relates to process development, business needs, researching business requirements, capital project management reporting, skills assessments and training documentation, or database systems administration.

The candidate should have strong subject matter expertise in more than one area such as process improvements, data and systems management, or performance management.

You will be working collaboratively with cross functional teams that are making and modifying recommendations for change.

You should be detailed oriented, highly organized, an advocate of streamlined business practices, and a champion of excellent customer experience.

This position is only open to current King County Metro employees. This recruitment will be used to fill 1 Career Service position .

In addition, this selection process may be used to generate an eligibility pool for future Career Service vacancies that may occur in this classification within this workgroup.

The eligibility pool will be retained for 12 months from the date of posting and may be used at the discretion of the hiring authority .

Job Duties

Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees.

In this role you will apply equity and social justice principles to all aspects of the work.

As a Project / Program Manager II you will :

• Develop and manage databases (Airtable), and SharePoint libraries.
• Make or modify tools, systems, processes, standards, reports using software such as Word, Excel, PowerPoint, Visio, SharePoint, Airtable, or Power BI.
• Respond to inquiries about procedures, processes related to PMO or Division operations.
• Assist with developing work plans, training, cost estimates and monitoring progress for PMO activities.
• Conduct data gathering, generate informational reports through queries and other data manipulation, and provide written report and presentations on findings.
• Advocate for the PMO to others and promote PMO services and products.
• Work collaboratively with subject matter experts and cross functional teams to document and develop best practices.
• Work with project teams to resolve team disputes and build consensus.
• Provide technical support on program and ad hoc teams.
• Assist in modifying or developing processes,
• Document and track reviews or comments on processes, procedures, standards or systems related to the PMO's work.
• Conduct research and apply to new or existing processes, tools and concepts.
• Setup, organize and maintain files based upon established group, SharePoint, and County's records management requirements.
• Provide technical expertise to perform research, analysis and prototype new solutions.
• Assist in the preparation of regular or ad hoc reporting.
• Perform other duties and related tasks, as assigned.

Experience, Qualifications, Knowledge, Skills

Minimum Qualifications :

• A bachelor's degree or combination of experience and education that provides the applicant with the skills, knowledge and abilities required to perform the work.
• Two years of experience in a project / program management role or closely related field.
• Proficiency using programs such as SharePoint, Word, Excel, Airtable, Visio, and PowerPoint.
• Familiarity with Data / Information Management, Process Management, and / or Knowledge Management concepts.
• Demonstrated applied knowledge of Project Management techniques and / or concepts.
• Demonstrated organizational skills and attention to detail; ability to complete tasks or assignments within specified deadlines.
• Ability to work respectfully with others and establishing and maintaining effective working relationships with a diverse group of individuals from a variety of different positions and backgrounds.
• Demonstrated experience working with teams in establishing and documenting standard process.
• Demonstrated experience training others on standard processes.

Desirable Qualification s :

• Familiar with Project Management Institute (PMI) practices and / or hold a certification.
• Specialized training in process improvement and / or hold a certification.
• Knowledge of Project Management principles, including a good understanding of Project Management Institute Body of Knowledge. (PMBOK)

Supplemental Information

Required Application Materials

• An online employment application
• Resume
• Cover Letter
• Answers to all supplemental questions

Necessary Special Requirements : Valid Washington State driver's license (or ability to obtain Washington State driver's license upon hire) or alternate ability to travel to off-site locations.

Applicants will be screened for competitiveness, completeness, and written communication skills. The most competitive candidates may be invited to participate in one or more interviews.

Final offers are contingent on successful completion of reference checks and / or file review.

Work Location

The work associated with this position will be hybrid with a combination of teleworking and onsite work as needed. The office location is at King Street Center (201 S.

Jackson St., Seattle, WA). Employees must reside in Washington state and within a reasonable distance of their King County worksite to respond to workplace reporting requirements.

Work Schedule

The work week is normally 40 hours, Monday through Friday. Alternative work schedules may be possible. This position is non-exempt from the provisions of the Fair Labor Standards Act, and therefore is eligible for overtime pay.

Occasional work may be required during evenings and weekends.

Union Membership : Technical Employees' Association (TEA)

Job Code : 243217

To Apply :

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact : Kam Kaur ([email protected]).

Forbes recently named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence.

Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our True North , we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce.

• To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region;
• a workforce that shares and will help advance our guiding principles we are one team; we solve problems; we focus on the customer;

we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

The Executive Branch includes employees in the Executive branch, the Assessor's Office, Elections, the King County Sheriff's Office, and the Executive Office .

King County is an Equal Employment Opportunity (EEO) Employer. No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation .

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being.

Eligible positions receive the following benefits and have access to the following programs :

• Medical, dental, and vision coverage : King County pays 100% of the premiums for eligible employees and family members
• Life and disability insurance : employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
• Retirement : King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
• Transportation program and ORCA transit pass
• 12paid holidays each year plus twopersonal holidays
• Generous vacation and paid sick leave
• Paid parental,family and medical, and volunteer leaves
• Flexible Spending Account
• Wellness programs
• Onsite activity centers
• Employee Giving Program
• Employee assistance programs
• Flexible schedules and telecommuting options, depending on position
• Training and career development programs

For additional information about employee benefits, visit our Benefits, Payroll, and Retirement Page .

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy.

If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.

NOTE : Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and / or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position.

Short Term Temporary positions are not eligible for an ORCA transit pass.

For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.

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